Guest Service Representative - Quick Hire!

Our company is a well-established hotel that prides itself on delivering exceptional guest experiences through friendly hospitality and professional service. As a key player in the hospitality industry, we emphasize maintaining high standards of guest satisfaction, ensuring that every visitor feels welcomed and valued. Our hotel offers a range of accommodations and amenities designed to meet the needs of diverse clientele, from business travelers to vacationing families. We are committed to upholding a safe and secure environment for all our guests and staff, adhering strictly to established procedures and policies that reflect the integrity and trustworthiness essential in hospitality operations. The Guest Service Representative position is fundamental to our hotel's success, playing a critical role in directly interacting with guests to provide excellent service and support. This role requires a professional who can offer courteous, efficient, and friendly assistance while adhering to our company's standards of hospitality behavior. The individual in this role will be responsible for executing strategic selling techniques to enhance hotel revenue, promoting our brand, and ensuring repeat business. Responsibilities include greeting and registering guests, managing room assignments with privacy and discretion, handling reservations including cancellations or adjustments, and responding to inquiries regarding shopping, dining, entertainment, and travel directions. Guest Service Representatives must demonstrate high levels of honesty and trustworthiness due to their access to guest rooms and private property areas, necessitating successful clearance through security screenings as per company policies. The role demands physical capabilities such as standing for extended periods, lifting of up to 30 pounds, and performing other physical activities including bending and stretching. Effective communication skills, proficiency in English, and the ability to utilize property management systems for processing charges and payments are essential. Additionally, candidates may benefit from multilingual abilities, helping to accommodate the needs of an increasingly diverse guest profile. This position requires multitasking capabilities and the aptitude to maintain a guest-service-centric approach even in high-pressure environments. You will assist with various operational tasks, including housekeeping coordination, maintaining cleanliness in public areas, supporting food and beverage service when needed, and being alert to safety and emergency procedures. A flexible schedule accommodating evening and weekend shifts is necessary due to the 24/7 nature of the hospitality industry. Opportunities for growth within the company include progression into training roles and ultimately leadership positions such as Assistant General Manager or Guest Services Manager, providing a clear career path for committed employees. We are looking for individuals motivated to develop their skills, contribute positively to our team culture, and uphold the exemplary standards that define our hotel's reputation. If you are passionate about hospitality and providing outstanding guest experiences, this role offers an excellent platform to build a rewarding career in the hotel industry.

• Pass appropriate security clearance per company policy
• physical ability to stand for eight hours, lift and carry up to 30 pounds, push or pull 60 pounds
• ability to bend, stretch, and reach
• ability to see and hear
• communicate effectively in English
• display professionalism, honesty, and trustworthiness at all times
• ability to perform major life activities such as learning, reading, and concentrating