Guest Service Agent - High Point, NC

This position is with a hospitality establishment that values excellent guest service and operational efficiency. The company is dedicated to providing guests with a welcoming and pleasant stay, ensuring their needs are met promptly and professionally. This establishment likely operates as part of a hotel or motel chain, focusing on quality customer interaction and maintaining a smooth front desk operation. Though specific company details are not provided, the nature of the role indicates a professional service environment centered around lodging and guest management. The role is typically full-time with variable shifts depending on the service hours, emphasizing punctuality and customer interaction skills. Salary information is not specified but is competitive for guest service roles in the hospitality industry. The Guest Service Agent plays a critical role in shaping the guest experience from the moment of arrival to departure. In this comprehensive position, the agent is responsible for greeting guests warmly and processing their check-in and check-out effectively, emphasizing both speed and accuracy. Maintaining meticulous records and managing cash transactions with precision is a vital aspect of the job, requiring trustworthiness and attention to detail. The role demands familiarity with the property's physical layout, room types, and operational specifics to assist guests proficiently. A key component of the job involves managing reservations, including verifying credit card validity and handling guaranteed bookings efficiently. Beyond operational tasks, the position requires excellent communication skills and a friendly demeanor to promote membership programs, provide local information about attractions or services, and resolve any guest complaints tactfully. Safety awareness and emergency readiness are also critical, as the agent must be knowledgeable about emergency procedures and actively contribute to the security of the premises. Additional responsibilities include operating the switchboard, maintaining cleanliness of the lobby and office areas, and managing daily reports and logs that support overall hotel operations. This role demands a flexible and committed individual capable of multitasking while maintaining a calm and professional attitude under pressure. Overall, the Guest Service Agent is a vital ambassador for the hotel brand, representing company values and ensuring guest satisfaction throughout every interaction.

• High school diploma or equivalent
• Experience in customer service or hospitality preferred
• Ability to handle cash accurately
• Strong communication skills
• Ability to use computer systems and switchboard
• Knowledge of emergency procedures
• Ability to work flexible shifts
• Friendly and professional attitude