Guest Service Agent - Apply Now!

We are a renowned hospitality company recognized for our commitment to delivering exceptional guest experiences and fostering a positive work environment. Our organization is driven by core principles including associate engagement, outstanding hotel presentation, strong guest loyalty, financial success, and a commitment to community and global initiatives. We pride ourselves on genuine hospitality, providing service that consistently exceeds guest expectations. As a growing company, we focus on creating loyal relationships by delivering on promises with accountability, attention to detail, integrity, and superior quality. Our culture encourages team members to contribute meaningfully to an unforgettable experience for every guest, supporting both personal and professional growth within the hospitality industry. We are currently seeking a dedicated Guest Service Agent to join our dynamic front desk team. This role is pivotal as the first point of contact for guests, setting the tone of their stay and ensuring a memorable experience from arrival through departure. The Guest Service Agent will be responsible for warmly welcoming guests, managing check-in and check-out processes efficiently, handling reservations with accuracy, and providing personalized attention to guest needs. This position requires someone with excellent interpersonal and communication skills, who thrives in a fast-paced environment and demonstrates strong problem-solving abilities. Responsibilities include maintaining guest privacy and discretion, promoting hotel services through upselling opportunities, and building strong rapport with supporting departments. The Guest Service Agent will also resolve guest inquiries and issues promptly with professionalism, escalating matters when necessary to supervisors or managers. This position offers competitive pay and various benefits such as bonus opportunities, comprehensive training and development programs, and clear paths for career advancement. Employees enjoy medical, dental, and vision coverage, along with a 401k plan featuring company matching. Paid time off and holiday pay contribute to a balanced work-life schedule, and additional perks include free parking, hotel discounts, and a safe, welcoming work environment. The role requires flexibility to work all shifts including weekends, holidays, and overnights, supporting our commitment to exceptional service around the clock. Join a team dedicated to creating memorable experiences, supporting our community involvement initiatives, and providing guests with outstanding hospitality every day.

• Ability to work all shifts including overnights, weekends, and holidays
• must have open availability work weekends and holidays
• frequent walking and standing during shift
• may occasionally exert up to 25 pounds lift, carry, push, or pull objects