Department Manager

World Wide Wings is a well-established restaurant franchise known for offering a vibrant dining experience centered around flavorful wings and exceptional customer service. As a franchise that has earned recognition within the foodservice industry, World Wide Wings prides itself on maintaining high standards of food quality, hospitality, and operational excellence. The company operates multiple locations, each staffed with a dedicated team committed to providing a fun, exciting environment for both guests and Team Members. Employment at World Wide Wings is typically full-time, with opportunities for career growth within the restaurant industry. While specific salary details may vary by location, the position offers competitive compensation aligned with the restaurant and hospitality sector standards. The Department Manager role at World Wide Wings is pivotal to the operational success of the restaurant. There are three specific Department Manager positions within the company: Heart of House (HOH) Manager, Bar Department Manager, and Hospitality Manager. Each position plays a critical role in managing their respective areas, ensuring the smooth operation of the restaurant, and delivering an outstanding guest experience. The Heart of House Manager is responsible for all food and product matters, staff planning, and team development in the back-of-house area, focusing on safety and profitability through effective revenue and labor management. The Bar Department Manager oversees adult beverage operations, including ordering, inventory control, and compliance with responsible alcohol service practices while managing bar staff and motivating the bar team towards sales goals. The Hospitality Manager focuses on the dining room experience, managing front-of-house staff and ensuring guest satisfaction in the service environment. All Department Managers share responsibilities such as staffing and succession planning, recruitment, training, performance management, and coaching. They are also tasked with maintaining food safety standards, adhering to company policies, managing inventory and supplies, and implementing company sales building programs and contests. Managers actively engage with the team to foster motivation and participation in company promotions, handle guest complaints efficiently, and utilize performance measurement tools to identify and address operational issues. The role requires collaboration with other managers and support teams to maintain smooth operations and service excellence. Candidates for the Department Manager positions must possess strong organizational and communication skills, be self-motivated, and demonstrate a proven track record in managing multiple priorities within fast-paced environments. A high school education or equivalent is required, and candidates typically have at least two years of experience in restaurant or retail management, with experience managing a full bar preferred for some roles. Physical demands include standing and walking for long periods, lifting up to 50 pounds, and the ability to work irregular hours including nights, weekends, and holidays. The role also requires a valid driver's license for travel among units and a satisfactory background check. Working at World Wide Wings offers individuals the chance to grow within a dynamic restaurant environment, improve management skills, and contribute to delivering memorable guest experiences through leadership, operational expertise, and maintaining quality standards. The company fosters a supportive workplace culture focused on development and teamwork, with managers playing an essential role in shaping the restaurant’s success and reputation in their community.

• Highly motivated, self-directed and results driven
• Strong organizational skills and attention to detail
• Professional written and verbal communication skills
• Ability and desire to create a fun, exciting environment for guests and team members
• Skilled with basic mathematical computations
• Proven track record of successfully managing multiple priorities in a fast paced work environment
• Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues
• Minimum 2 years restaurant or retail management experience
• Experience managing a restaurant with a full bar is preferred
• Completion of high school education or equivalent
• Valid driver’s license to travel between units
• Satisfactory background check
• Ability to lift 50 pounds regularly
• Completion of Buffalo Wild Wings Management Certification program
• Ability to work irregular hours, nights, weekends and holidays