Guest Service Agent-$17.5 To $18 Per HOUR-Roseville,CA,USA,CA

HHM Hotels is a reputable hospitality company that manages a diverse portfolio of hotels focused on delivering exceptional guest experiences. Recognized for its commitment to quality and service, HHM Hotels operates properties that emphasize brand standards, sustainability, and guest satisfaction. The company is dedicated to creating a welcoming atmosphere that combines comfort with excellence, making each guest feel valued and cared for during their stay. With a strong emphasis on career growth and professional development, HHM Hotels offers opportunities for employees to advance within the hospitality industry. The culture is built on core values including capability, service, excellence, flexibility, and accountability, creating a dynamic work environment where team members can thrive. The Guest Service Agent role at HHM Hotels is a vital frontline position responsible for greeting, registering, and servicing guests with a warm and courteous demeanor. This full-time or part-time position is designed to uphold hotel and brand standards while contributing to overall guest satisfaction. The agent greets guests immediately upon arrival, assists with check-in and check-out procedures, makes and confirms reservations, assigns rooms, and handles all methods of payment including credit verification. Additionally, the role involves managing communication by transmitting and receiving messages using telephones or the Property Management System (PMS). Beyond routine duties, the Guest Service Agent plays an active role in maintaining guest satisfaction by responding to requests promptly, resolving complaints efficiently, and securing valuables either in hotel safes or safe-deposit boxes. The job also includes bookkeeping tasks like balancing accounts and conducting audits, ensuring accuracy and financial accountability. During peak times or when staffing assistance is needed, the agent assists in the breakfast area or helps guests with their luggage. Safety is a priority, requiring adherence to workplace safety standards and regulations. This position offers a clear career path progressing through roles such as Front Desk Supervisor, Sales Coordinator, and onward to management roles like Front Office Manager or Sales Manager. HHM Hotels also provides a comprehensive benefits package which enhances the employment experience.

• High school diploma or equivalent preferred
• previous customer service experience or equivalent training required
• knowledge of PMS systems preferred
• ability to stand for extended periods
• ability to lift up to 25 pounds
• flexible work schedule including holidays and weekends