Guest Service Agent - $16.75 to $17.5 per HOUR

HHM Hotels is a reputable hospitality company known for delivering exceptional guest experiences through a commitment to quality, sustainability, and service excellence. Managed by HHM Hotels, this organization operates within the hotel industry, focusing on providing comfortable and welcoming accommodations to travelers. The company emphasizes a culture of professionalism, guest satisfaction, and employee growth, making it an ideal workplace for individuals passionate about hospitality and customer service. The Guest Service Agent role at HHM Hotels is crucial in shaping the first impression guests have upon arrival. This position involves greeting, registering, and servicing guests in a courteous and friendly manner, aligned with the hotel's brand and sustainability standards. The role offers a clear growth path starting from Front Desk Supervisor or Sales Coordinator advancing to Front Office Manager or Sales Manager, presenting excellent career development opportunities. The Guest Service Agent will handle various responsibilities including assisting guests with their needs immediately upon arrival, registering and assigning hotel rooms, establishing payment methods, and verifying credit. The agent will also make and confirm reservations, manage billing and payments, and efficiently handle guest messages using telephone systems or the Property Management System (PMS). Resolving guest complaints professionally and escalating issues when necessary is also part of the role, ensuring overall guest satisfaction and loyalty. Additional responsibilities include securing guest valuables when room safes are unavailable, performing bookkeeping activities like balancing accounts and conducting audits, and actively working towards improving guest satisfaction scores on a departmental and organizational level. The job may also require assisting in the breakfast area or helping guests with their luggage during peak times or staff shortages. Safety is a priority with expectations to practice safe work habits in compliance with MSDS and OSHA standards. HHM Hotels offers competitive wages for both full-time and part-time opportunities, along with comprehensive benefits such as medical, dental, and vision health insurance, paid time off, 401k company match, daily pay, and free basic life insurance. Employees also have access to 24/7 confidential work-life resources through TELUS Health, travel discounts, commuter benefits, employee assistance and wellness programs, professional development opportunities, and a referral bonus program. The work environment for this role is dynamic and varies with schedules that may include holidays, weekends, and alternate shifts. Physical requirements include standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, stooping, kneeling, and crouching, making physical stamina vital. HHM Hotels embodies values centered around people, excellence, agility, and ownership, striving to foster a work culture that prioritizes capability, service heart, and continuous improvement. Joining HHM Hotels as a Guest Service Agent means being part of a team that truly values its employees and guests alike, offering a rewarding career in the hospitality industry with ample opportunity for professional growth and personal development.

• High school diploma or equivalent preferred
• previous customer service experience or equivalent training required
• knowledge of PMS systems preferred