Guest Service Agent - $15 to $17 per HOUR

The Lexington Hotel Group is a distinguished hospitality company known for delivering exceptional guest experiences across its portfolio of hotels. Dedicated to providing a welcoming and comfortable environment, the Lexington Hotel Group emphasizes outstanding customer service, attention to detail, and a commitment to guest satisfaction. With a strong presence in the hospitality industry, the company prides itself on creating memorable stays for travelers by blending quality accommodations with personalized service. This full-time Front Desk Agent position at the Lexington Hotel Group offers an excellent opportunity for individuals passionate about hospitality to join a dynamic team focused on delivering superior guest services. The role involves engaging with guests throughout their stay, anticipating and addressing their needs proactively, and ensuring seamless check-in and check-out processes. Earning between $16.00 to $17.00 per hour, based on experience, this position is ideal for those who enjoy working in a fast-paced hotel environment and possess excellent communication and problem-solving skills. The Front Desk Agent serves as the face of the hotel, managing guest interactions at the front desk and over the phone with professionalism and courtesy. Responsibilities include answering inbound calls, assisting guests with reservations and modifications, coordinating room assignments, and supporting hotel sales efforts such as group bookings. Maintaining guest privacy, adhering to hotel standards and policies, and collaborating with housekeeping and maintenance teams are also critical components of this role. The position requires the ability to multitask effectively, remain calm under pressure, and uphold the hotel’s high service standards. In addition to guest services, the Front Desk Agent plays a pivotal role in upholding safety and emergency protocols and contributing to the smooth operational flow of daily hotel activities. This role offers a comprehensive on-the-job experience that fosters professional growth within the hospitality field, supported by ongoing training and development opportunities. Ideal candidates will demonstrate a strong customer service orientation, reliability, and a genuine desire to enhance each guest’s stay. Joining the Lexington Hotel Group means becoming part of a supportive team dedicated to excellence in hospitality and guest satisfaction.

• Hotel guest services experience preferred
• Customer service experience required
• Ability to reason and make appropriate decisions in response to guest concerns
• Strong communication and listening skills
• Capability to stand for prolonged periods
• Physical ability to perform frequent walking, squatting, kneeling, bending, forward and trunk rotation while standing
• Ability to climb stairs frequently
• Capability to reach above and below shoulders and perform pushing and pulling tasks
• Vision capable of adjusting focus with use of close peripheral and depth distance vision
• Ability to lift, carry, push and pull up to 15 lbs