Guest Recognition Specialist - Quick Hire!

Four Seasons Hotels and Resorts is a global luxury hospitality company renowned for its exceptional service, innovative hotels, and commitment to quality. Established with a vision to redefine luxury travel, Four Seasons has become a symbol of sophistication and comfort worldwide. The company operates a growing portfolio of properties including hotels, resorts, and residential communities in key city destinations and resort locations. With a dedication to offering personalized guest experiences and the finest amenities, Four Seasons continuously focuses on cultivating a welcoming, inclusive, and enriching environment for both guests and employees. The Four Seasons Hotel Philadelphia stands out as the city’s first Forbes Travel Guide Five-Star Hotel, offering an unparalleled blend of modern luxury and classic hospitality. Located high above the city with mesmerizing views, it features unique experiences such as a Five-Star Spa with healing crystal treatments, an infinity-edge pool on the 57th floor, and dining options led by Michelin-starred and James Beard Award-winning chefs. The hotel embodies the spirit of Philadelphia’s famed Brotherly Love, ensuring guests enjoy memorable and authentic stays. This prestigious hotel now seeks a Guest Recognition Specialist to join its Commercial team. The Guest Recognition Specialist plays a vital role in driving the hotel’s sales efforts and enhancing guest satisfaction through expert handling of reservations and guest profile management. This full-time position involves engaging with prospective guests, managing incoming reservation calls, coordinating details carefully, and ensuring seamless communication before, during, and after guest stays. Working closely with multiple departments, the Specialist maintains an expert knowledge of guest profiles and preferences using advanced systems like Golden and Key. The role demands detailed attention to profile enrichment, ongoing training for team members on guest recognition processes, and the proficient use of technology to generate accurate reports that support operational and sales strategies. Beyond sales conversion, the Specialist manages various communication channels including phone calls, emails, and chats, interacting with guests and travel planners to deliver tailored experiences that meet and exceed expectations. Working at Four Seasons means joining a dynamic team committed to personal growth, exceptional service, and a supportive culture that values diversity and inclusion. The position requires flexibility in scheduling, including availability on weekends and holidays, reflecting the hospitality industry's dynamic nature. Employees benefit from comprehensive perks such as complimentary stays at Four Seasons properties worldwide, employee meals, uniform care, and access to discounted benefits including medical coverage and fitness memberships. The Four Seasons Hotel Philadelphia prides itself on providing a world-class environment for employees to thrive and guests to enjoy distinguished hospitality. For candidates passionate about luxury service and guest engagement, this opportunity offers professional growth and the chance to be part of an iconic brand dedicated to creating lifelong impressions through genuine connections and excellent service.

• high school diploma or equivalent
• previous experience in a customer service or hospitality role
• excellent verbal and written communication skills
• proficiency in Microsoft Office applications
• ability to work flexible hours including weekends and holidays
• strong attention to detail
• ability to manage multiple tasks simultaneously
• commitment to providing exceptional guest experiences