Guest Experience Manager - Hotel Daphne - Quick Hire!

Hotel Daphne is a unique boutique hotel located in the heart of Houston Heights, offering a 49-room sanctuary inspired by utopian ideals, clandestine neighborhood clubs, determined women, and a passion for diverse art forms. Opening its doors in winter 2025, Hotel Daphne invites both travelers and locals to experience a blend of the familiar and the far out in a welcoming, stylish setting. The hotel boasts an all-day restaurant, a vibrant lobby bar, and an intimate event space, emphasizing a personalized experience that matches the vibrant culture of the neighborhood. As a new addition to the hospitality scene, Hotel Daphne is committed to delivering exceptional guest experiences that surpass expectations. The hotel is part of the respected Bunkhouse/Hyatt family, known for their dedication to quality service and innovative hospitality concepts. This association provides employees with the opportunity to grow professionally within a dynamic and supportive environment. The Guest Experience Manager role at Hotel Daphne is a leadership position essential to shaping the overall guest journey. The successful candidate will be instrumental in designing and executing tailored experiences that cater to the most discerning clientele. From pre-arrival communications through personalized in-stay enhancements to post-departure follow-up, this role demands an attentive and proactive approach, ensuring every guest's needs and preferences are anticipated and addressed. The Guest Experience Manager will oversee all front desk operations, ensuring smooth, efficient, and friendly service that aligns with both Bunkhouse and Hyatt's high standards. This position entails training and motivating the front desk team, fostering a culture of excellence and professionalism. The role also includes operational responsibilities such as scheduling, budgeting, and labor planning, balancing daily operational demands with the hotel’s strategic objectives to maximize performance and guest satisfaction. Collaborating across departments is crucial for this position. The Guest Experience Manager will work closely with Housekeeping, Food & Beverage, and other teams, facilitating seamless communication and coordination that supports a consistent and elevated guest experience throughout the hotel. They will monitor hotel promotions, packages, and rates, ensuring their team is well-versed in offerings to communicate these effectively to guests. Handling guest feedback constructively and proactively is another key responsibility, requiring the ability to address concerns thoughtfully and resolve issues swiftly to maintain high customer satisfaction. Given that Hotel Daphne is a new establishment with evolving needs, the Guest Experience Manager should be adaptable and ready to take on additional duties as required, contributing to the hotel's growth and operational excellence. This full-time position is ideal for a motivated hospitality professional with a service-oriented approach, excellent communication skills, and a proven track record in hotel rooms management or similar roles. Hotel Daphne offers a vibrant workplace where innovation, attention to detail, and genuine passion for guest service are valued and rewarded.

• Experience in hotel rooms management
• Excellent communication skills in English
• Ability to interact with diverse populations
• Proficiency in Microsoft Word and Excel
• Strong organizational capabilities
• Ability to remain calm under pressure
• Must be able to sit, stand, and squat frequently
• Commitment to punctual and regular attendance in accordance with ADA and related standards