Guest Experience Manager - $75000 to $80000 per YEAR

Highgate Hotels is a premier real estate investment and hospitality management company renowned for its pioneering role in the hotel industry. Operating primarily within major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate also boasts a rapidly expanding global presence in regions including Europe, Latin America, and the Caribbean. The company's impressive portfolio encompasses a wide range of hospitality properties with an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues annually. Highgate excels in guiding hospitality properties through every stage of their lifecycle—from planning and development to recapitalization and disposition. Furthermore, the company is noted for its ability to create bespoke hotel brands and leverages leading proprietary revenue management technology to adapt to market dynamics and maximize asset value. Highgate's executive team comprises some of the most seasoned hotel management professionals in the industry, making the company a trusted partner for top ownership groups and major hotel brands worldwide. The organization maintains corporate offices in London, New York, Dallas, and Seattle, exemplifying its global reach and comprehensive operational infrastructure. The Atlas Hotel in Boston, an innovative venture by Highgate Hotels, epitomizes the future of hospitality by blending local authenticity with global inspiration. As Boston’s first-of-its-kind hotel, The Atlas stands at the crossroads of research, hospitality, and thought leadership, offering guests uniquely curated experiences. Hiring for the position of Guest Experience Manager at The Atlas provides an extraordinary opportunity to be a foundational team member during this exciting launch phase. This role centers on curating seamless and personalized guest experiences from pre-arrival to post-stay, ensuring that each guest interaction is a finely crafted story reflecting elegance, sincerity, and a profound sense of place. The Guest Experience Manager leads the orchestration of flawless service across all guest touchpoints, anticipates needs, and transforms ordinary stays into memorable moments through thoughtful personalization. This position demands a proactive leader who is deeply committed to elevating guest satisfaction, fostering loyalty, and reinforcing The Atlas’ promise of exceptional hospitality. Responsibilities also include collaborating closely with various departments such as Front Office, Housekeeping, Reservations, and Food & Beverage to manage room readiness, upgrade strategies, VIP engagement, and service excellence. Additionally, the role involves team leadership duties encompassing training, scheduling, and service culture promotion, ensuring the Atlas brand behaviors—Anticipate, Personalize, Elevate, Own It—are consistently embodied. This position offers a yearly compensation structure and the chance to grow within a dynamic, innovative, and globally recognized hospitality management company.

• High school diploma or equivalent
• Prior experience in hospitality management or guest services preferred
• Proficiency with property management systems (PMS) and point of sale (POS) systems
• Ability to work various shifts including weekends and holidays
• Strong leadership and team management skills
• Excellent organizational and time management abilities
• Demonstrated customer service excellence
• Capacity to handle high-pressure situations with professionalism
• Commitment to uphold company standards and policies
• Ability to maintain confidentiality and act with integrity
• Strong interpersonal skills and cultural sensitivity