Guest Experience Expert - Philadelphia, PA

The Philadelphia Airport Marriott is a renowned hospitality establishment located at 1 Arrivals Road Terminal B in Philadelphia, Pennsylvania. As part of the large portfolio of Marriott International hotels, it operates in one of the busiest transportation hubs in the United States, serving both leisure and business travelers. Marriott International is well known globally for its commitment to exceptional guest service, innovation in hospitality, and creating memorable experiences for every visitor. The Philadelphia Airport Marriott stands out by combining comfort, convenience, and a notably high level of personalized service to enhance travelers' stays at the airport vicinity. This position is a full-time, non-management role focused on Rooms and Guest Services Operations, vital for ensuring smooth and seamless guest interactions from check-in to check-out. The role is situated on-site, which ensures the person can respond promptly and effectively to any guest needs or operational requirements. The Guest Experience Expert (referred to here as "Experto en la experiencia del huésped") is much more than a front desk attendant; they take initiative to deliver a wide range of services that guide guests throughout their stay, making each interaction part of a unique and memorable experience. These experts are empowered to be proactive, mobile, and engage in various operational tasks such as managing guest requests, completing necessary reporting, and highlighting local events and attractions, enriching the guest experience beyond the typical transactional interactions. Regardless of specific job titles, fundamental principles guide success in this position: maintaining a safe work environment, adhering strictly to corporate guidelines and procedures, preserving confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and communication. The role requires consistent movement, including standing, walking for extended periods, and light physical tasks like moving or positioning items weighing less than 10 pounds without assistance. Successfully performing these duties ensures guest satisfaction and smooth hotel operations. Marriott International is deeply committed to equal employment opportunities, inclusivity, and creating a supportive workplace culture that embraces diversity in backgrounds, talents, and experiences among its associates. This commitment extends to non-discrimination policies concerning disabilities, veteran status, and other legally protected categories. Marriott Hotels aim to elevate the art of hospitality by innovating while maintaining the comforting familiarity guests expect worldwide. By joining Marriott, employees become part of a global community dedicated to delivering outstanding service through the ethos of "A wonderful hotel experience, always." Specifically, JW Marriott, part of Marriott International’s luxury brand portfolio, includes over 100 prestigious hotels across major cities and prime resort locations globally. JW Marriott emphasizes employee well-being and professional growth, fostering a workplace where confidence, innovation, genuine care, and intuition flourish, honoring the legacy of the brand’s founder, J. Willard Marriott. Employees at JW Marriott enjoy unparalleled opportunities for training, recognition, and career development in a luxurious environment that prioritizes holistic wellness. Exceptional guest service at JW Marriott begins with exceptional care for its employees — a philosophy branded as The JW Treatment™. By joining JW Marriott at the Philadelphia Airport Marriott, you will be in an environment where you can perform your best work, fulfill your purpose, be part of an incredible global team, and become your best version.

• high school diploma or equivalent
• ability to perform physical tasks including standing, walking, and lifting objects up to 10 pounds
• willingness to work full-time on-site
• adherence to company policies and procedures
• commitment to maintaining confidentiality
• ability to work in a diverse and inclusive environment