Ground Support Agent - $18 to $22 per HOUR

Jet Aviation has been a pioneer in crafting seamless flight experiences since 1967. Originating from a single hangar in Basel, Switzerland, the company has expanded its global footprint to over 50 locations with a dedicated workforce of more than 4,500 employees. As a leading provider in the aviation services sector, Jet Aviation offers a diverse portfolio including Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, Fixed Base Operations (FBO), Fixed and Rotary Wing Maintenance, and Staffing solutions. With a commitment to excellence, Jet Aviation represents the epitome of professionalism and passion in the aviation industry, delivering top-tier service and operational precision across every aspect of the flight journey. The Ground Support Agent role at Jet Aviation is critical in maintaining the company’s reputation for 5-star customer service at its Fixed Base Operation facilities. This position requires a dynamic individual capable of delivering exceptional customer experiences by ensuring smooth and courteous interactions with passengers, crew, and visitors. The Ground Support Agent’s responsibilities span a wide range of duties from greeting and escorting customers to coordinating with internal departments to meet specific service requests related to aircraft cleaning, fueling, maintenance, and logistical support. Situated within a fast-paced, around-the-clock aviation environment, the Ground Support Agent operates under a flexible schedule to accommodate irregular shifts including nights, weekends, and holidays. The blend of customer service, operational coordination, and physical tasks demands a versatile professional who thrives in a team-oriented and safety-conscious setting. Compensation includes an hourly wage ranging from $17 to $21, supplemented by a performance-based bonus of up to 5% annually, reflecting Jet Aviation’s emphasis on rewarding dedication and excellence. This role requires adherence to company policies and standards of conduct, including grooming and dress code. The Ground Support Agent acts as a representative of Jet Aviation both internally and externally, upholding the company's core values of Trust, Honesty, Alignment, and Transparency. The work environment is a combination of upscale customer service areas and the more rugged hangar and maintenance spaces, with employees exposed to varying conditions such as temperature extremes, noise, vibration, and occasional fuel fumes. Physical demands are significant, with the need to lift heavy loads and handle various equipment while performing tasks that support flight operations and customer satisfaction. Jet Aviation provides a comprehensive benefit package supporting employee health, well-being, and professional growth. This includes medical, dental, and vision coverage, retirement plans with matching contributions, disability and life insurance, employee assistance programs, generous paid leave, tuition reimbursement, and employee discounts. The company promotes equal opportunity employment and strives to create an inclusive workplace for individuals with disabilities and protected veterans. In essence, the Ground Support Agent is a vital contributor to Jet Aviation’s promise of smooth and joyous flight experiences. This career path invites candidates eager to work in a demanding yet rewarding role within a world-class aviation services provider, offering opportunities to grow, learn, and excel in a globally recognized company.

• High school diploma or GED or one to three months related experience and/or training or equivalent combination of education and experience
• Valid state driver license and a clean driving record
• Basic English language skills (e.g. B1 proficiency level or equivalent)
• Ability to obtain an airport ID badge within 30 days of employment
• Available to work a flexible schedule including nights, weekends and holidays