Greensboro,NC,USA Telecommunicator-slide Shift(Full-time)-Piedmont

The Piedmont Triad International Airport Authority (PTAA) serves as the governing body responsible for managing the Piedmont Triad International Airport, a key transportation hub located in the Piedmont Triad region of North Carolina. This airport authority plays a vital role in facilitating air travel, promoting economic development, and ensuring public safety within its jurisdiction. The PTAA is dedicated to providing a safe, efficient, and pleasant travel experience for passengers, tenants, and visitors, while also maintaining high standards in airport operations and security. As part of its commitment to public safety and excellent customer service, the PTAA employs communications personnel who are integral to the airport's public safety team. These individuals are essential for maintaining surveillance, dispatching emergency services, and providing support to both the public and airport staff. The role of Airport Telecommunicator at the Piedmont Triad International Airport Authority is a dynamic and critical position within the public safety department. Candidates selected for this role will be responsible for monitoring the airport's closed-circuit television (CCTV) systems to identify any suspicious or unusual activities that could compromise safety. Precision, attention to detail, and the ability to handle multiple tasks simultaneously while maintaining vigilance are crucial attributes for this position. Telecommunicators must operate independently and maintain a calm and professional demeanor, even under pressure. Operating both analog and 800 MHz radio systems, these professionals dispatch and maintain active communication with various entities, including police, fire departments, security personnel, the Federal Aviation Administration (FAA), Transportation Security Administration (TSA), maintenance teams, parking services, and other airport-related personnel. This role also involves managing various computer-aided dispatch (CAD) systems, local and national information networks, and other specialized software applications. Accuracy in documenting police and fire activities is essential for effective incident management. Beyond emergency communications, telecommunicators also provide invaluable assistance to the public by addressing complaints, disseminating information, handling lost and found inquiries, and fulfilling other customer service needs. The shift for this role is a slide shift from Monday through Friday, either from 2 PM to 10 PM or 3 PM to 11 PM depending on business needs. This scheduling highlights the importance of flexibility and commitment to consistent service during these critical hours. Applicants must possess strong interpersonal skills, the ability to communicate effectively with diverse groups of people, and the capacity to remain composed and make swift decisions during emergencies. Knowledge of various computer programs, including MS Excel, MS Word, and MS Windows, is required to navigate the technological tools that support the telecommunicator's duties. Experience with dispatch protocols or public relations is preferred, although not mandatory. This employment opportunity is perfect for individuals seeking a challenging, impactful career in public safety within a major regional airport environment. The PTAA values dedication, dependability, and a positive customer-oriented approach to work, making this a rewarding career choice for suitable candidates.

• Completion of high school curriculum or equivalent
• must be 18 years of age or older
• legal to work in the US without restrictions
• demonstrate knowledge of the operation of analog and 800 Mhz radio system
• current DCI certification or ability to obtain in 45 days from start of employment
• must be able to type at a minimum 35 WPM
• possess critical thinking skills during emergency situations