Green Bay,WI,USA-based Airline at Frontier Airlines | Hiring

PMI Entertainment Group is a prominent full-service entertainment company renowned for managing stadium operations and providing exceptional event services. With a strong focus on creating memorable experiences, PMI Entertainment Group operates in dynamic environments such as the Resch Complex in Green Bay, Wisconsin. This company is dedicated to delivering outstanding customer service and safety, ensuring patrons enjoy events in a secure and welcoming atmosphere. As a leader in stadium operations, PMI Entertainment Group fosters a culture of professionalism, teamwork, and excellence across all venues it manages. The part-time Text Message Assistant position at the Resch Complex offers a vital role within the Stadium Operations department. Reporting directly to Stadium Operations management, this role is fundamental to effective communication and guest relations during events. The Text Message Assistant acts as a liaison between stadium control, ushers, and patrons, ensuring timely delivery of important messages and complaints, facilitating smooth crowd management and emergency response procedures. In this position, the Text Message Assistant is responsible for delivering text messages to ushers, providing them with relevant complaints, violation details, seat locations, and codes of conduct cards to be issued. Following up, the assistant communicates directly with patrons to address concerns and works closely with ushers to document the actions taken in response. This role demands exceptional customer service skills, the ability to handle safety and emergency protocols, and an aptitude for maintaining composure during high-pressure situations. The Text Message Assistant also serves as a valuable resource for guests, providing information about the facility, upcoming events, and amenities such as restrooms, first aid stations, elevators, and more. Maintaining a polished and approachable demeanor is essential, as the assistant often resolves ticketing or seating issues and enforces stadium policies like no-smoking areas and appropriate patron conduct. Furthermore, the assistant is trained in crowd control measures and emergency evacuations, ensuring both patron and employee safety. Working at the Resch Complex with PMI Entertainment Group means being part of a dedicated team committed to the highest standards of customer care and operational excellence. This part-time role, which requires availability for Green Bay Packers home games and related events, offers an exciting opportunity to contribute to large-scale event management and guest satisfaction. Candidates should expect to stand or walk for extended periods during shifts, work evenings, nights, and weekends, and participate actively in maintaining a safe and enjoyable event environment. Overall, this position is ideal for individuals passionate about customer service, safety, and being part of a dynamic event operations team. PMI Entertainment Group encourages a professional appearance, positive attitude, and commitment to upholding the company’s culture. By joining the team, the Text Message Assistant plays a key role in delivering seamless communication and fostering positive experiences for all event attendees.

• High school diploma or equivalent
• one to two years of related customer service experience
• ability to deliver messages accurately and timely
• strong interpersonal and communication skills
• ability to stand or walk for long periods
• availability to work evenings, weekends, and events
• ability to follow safety and emergency procedures
• physical ability to climb steps and occasionally lift 50 lbs
• must adhere to dress code and uniform standards
• ability to work as part of a team
• ability to maintain professionalism in high-pressure situations