Gourmet Cheese Customer Service - Part-time

This position is with a renowned retailer specializing in gourmet foods, particularly focusing on artisan cheeses and complementary delicacies such as olives, crackers, and chocolates. The establishment is recognized for its dedication to high-quality products and exceptional customer service, catering to a clientele that appreciates fine foods. As a regular part-time role offering a competitive hourly wage of $19.00 to $22.00, this opportunity is suited to individuals passionate about gourmet culinary experiences and customer interaction. The shifts are primarily during weekends, ranging from late morning to late evening hours, emphasizing the need for availability during peak customer engagement periods. In the role of Gourmet Cheese Customer Service Clerk, the individual will be responsible for delivering outstanding and friendly customer service within the Gourmet Cheese Department. The job involves not only assisting customers by addressing their questions and needs efficiently but also developing a comprehensive understanding of the products offered. This includes knowledge of various cheese types, flavor profiles, and pairing suggestions, which allows the clerk to inform and educate customers effectively. Attention to detail is critical when taking orders such as cheese platters and other specialty items to ensure customer satisfaction. Collaboration is an essential part of this role, requiring communication with the department managers regarding special orders and production planning. Additionally, the clerk will assist in various operational tasks, including packaging, pricing, merchandising, and maintaining the display cases to keep them clean, stocked, and properly labeled. The position also involves managing the workspace and back-of-house cooler areas to maintain safety and organization standards. The role demands multitasking abilities, such as processing deliveries, organizing and rotating stock, cleaning work areas and utensils, and operating equipment like price scales and vacuum sealers. Prompt telephone and page answering with courtesy is expected to support department operations. Adherence to health, safety, sanitation, and regulatory procedures, including Weights and Measures standards, is paramount to ensure compliance and workplace safety. The clerk must promptly report any safety hazards to supervisors. The position entails performing assigned duties throughout the operational day including opening, mid, and closing shifts. It is essential for the employee to work all scheduled shifts and participate in mandatory training and meetings to stay updated on procedures and standards. Overall, the role offers an excellent opportunity to work in a dynamic, fast-paced environment within the gourmet food industry that values teamwork, customer satisfaction, and product knowledge.

• 18 plus years old
• high school diploma or general education degree (GED)
• food handlers certificate (ServSafe or ANSI compliant organization)
• beginner knowledge of cheeses including cutting production and taste description
• ability to follow directions and established procedures with attention to detail
• ability to effectively prioritize competing tasks in a fast paced evolving environment
• ability to work a flexible schedule including nights weekends and holidays
• clear and effective communication style both written and verbal
• team-player who can also work independently with minimal supervision
• basic math skills
• conversational English skills required when working with customers