Event Manager - Embassy Suites by Hilton Seattle Downtown Pioneer Square

Embassy Suites by Hilton Seattle Pioneer Square is situated just steps away from the iconic Lumen Field, offering an exceptional hospitality experience in the heart of Seattle. Part of the globally recognized Hilton brand, the property stands as a beacon of comfort and quality for both business and leisure travelers. The hotel is known for its award-winning culture that creates a positive, inclusive, and engaging workplace for its team members. Embassy Suites by Hilton Seattle Pioneer Square prides itself on providing a friendly work environment, competitive health benefits, ample opportunities for career advancement, and unique perks such as the Go Hilton travel discount program, which offers 100 nights of discounted travel per calendar year. Additionally, team members enjoy free meals during their shifts, enhancing their overall work experience. Hilton, a company founded in 1919, has earned accolades including ranking #1 on Great Places to Work and Fortune's World's Best Workplaces list, underscoring its commitment to excellence and employee satisfaction. The role of Event Manager at Embassy Suites by Hilton Seattle Pioneer Square is a pivotal position focused on managing event documentation and coordination between the Sales team, various hotel departments, and customers. This role ensures a consistently high level of service throughout all phases of hotel events, from pre-event planning to the event itself, and post-event wrap-up. The Event Manager works closely with Sales to guarantee a seamless turnover and strives to maximize revenue by identifying upselling opportunities and offering enhancements that create outstanding event experiences. This position is nonexempt and offers an hourly salary range between $30 and $32, commensurate with experience and location. As the primary on-property contact for event planners following turnover, the Event Manager is responsible for overseeing their experience to ensure satisfaction and repeat business. Prominent responsibilities include organizing, planning, and prioritizing duties effectively, maintaining clear and timely communication with clients and internal teams, and resolving conflicts or complaints diplomatically. The role also involves demonstrating thorough knowledge of hotel systems, services, and products, engaging in selling and influencing techniques to enhance client engagements, and contributing to the overall financial success of the property. Hilton supports its sales, catering, and events teams with a unique Short-Term Incentive Plan (SIP) that rewards performance, including incentives based on revenue goals. The Event Manager additionally participates in customer site inspections and assists with the sales process as needed. Hilton’s vibrant workplace culture encourages teamwork, ownership, and leadership, aligning every team member with the company’s vision of filling the earth with hospitality’s light and warmth. Employees embody core values such as hospitality, integrity, teamwork, and adaptability, all of which are integral to delivering exceptional guest experiences day after day. Working at Hilton means access to numerous benefits including medical, vision, dental and life insurance, mental health resources, paid time off, parental leave, debt-free education options, a 401(k) plan, stock purchase programs, and much more, all tailored to support team members both personally and professionally. The role at Embassy Suites signifies an opportunity to be part of a globally respected hotel group committed to innovation, quality, and career growth, where every team member contributes to a remarkable hospitality environment that guests remember.

• high school diploma or equivalent
• minimum of 2 years experience in event management or related hospitality role
• excellent communication skills
• strong organizational skills
• ability to work flexible hours including evenings and weekends
• proficiency in computer applications related to event coordination
• customer service oriented
• ability to handle conflict and negotiate solutions
• availability to participate in on-site event inspections
• commitment to uphold Hilton’s core values