General Manager - San Bernardino, CA

Lucky Strike Entertainment, formerly known as Bowlero Corp, stands as one of the world’s premier location-based entertainment platforms. Operating with over 360 venues across North America, this company offers a vibrant mix of experiential activities including bowling, arcade amusements, water parks, and family entertainment centers. Lucky Strike Entertainment is not only a leader in entertainment but also holds ownership of the Professional Bowlers Association, the major league of bowling that attracts millions of fans globally. Their commitment to providing innovative, fun, and memorable experiences places them at the forefront of the entertainment industry. For more information about Lucky Strike Entertainment, interested candidates can visit their investor relations website at ir.luckystrikeent.com. The General Manager position at Lucky Strike Entertainment is an exciting and dynamic role that capitalizes on the vibrant atmosphere of their centers. This role is ideal for someone who thrives in a fast-paced, energetic environment where they can actively engage with their team and guests. As a General Manager, you will be the pivotal figure ensuring that each center operates smoothly and efficiently. This involves overseeing all facets of the center’s operations—from managing entertainment offerings and food and beverage sales to maintaining the physical property and equipment. The position commands a mix of leadership, financial acumen, and exceptional customer service, pushing the General Manager to excel in floor management and staff coordination. In this role, you will be tasked with developing and monitoring financial operational plans and budgets to meet your center’s financial objectives. This includes careful review and control of labor costs and other expenses to ensure profitability. Day-to-day operations management involves scheduling, planning, organizing, and effective communication with your team, fostering a positive and productive work environment. You will lead the training efforts, ensuring all staff members are proficient in guest service, food and beverage operations, loss prevention, and adhering to company standards. This training extends to managing multiple departmental leaders including Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers. Regular performance reviews with your management team will be essential to gauge and drive center efficiency and profitability, with an active role in analyzing profit and loss statements and adjusting strategies accordingly. Maintaining team morale is another critical aspect, with the General Manager addressing HR issues and loss prevention proactively. The guest experience remains top priority, and your ability to resolve complaints and elevate customer satisfaction will be a key marker of your success. The General Manager will also be responsible for expanding the center’s food and beverage program, ensuring the highest quality standards and exceptional guest satisfaction. This requires ongoing training and supervision to align with corporate initiatives and foster a thriving sales culture. Flexibility is crucial in this role, with the need to work varying shifts including weekends, holidays, and extended workdays as demanded by center operations. Ideal candidates bring at least five years of management experience related to full-service kitchens, bars, restaurants, and food service operations. A bachelor’s degree is preferred along with strong business math, accounting, analytical, and decision-making skills. You should be a strong team player, an exceptional people developer, and possess solid communication skills. Knowledge of POS register systems is also important. The work environment is lively and typical of entertainment venues where standing, walking, bending, and occasional lifting with assistance is required. The salary range for this position is $90,000 to $105,000 annually. Lucky Strike Entertainment also offers performance-based incentives and a competitive total rewards package, including healthcare coverage and other benefits. Employment type for this role is classified as other, indicating the potential flexibility and unique nature of the position within Lucky Strike's organizational structure.

• At least 5 years of relevant management experience
• bachelor’s degree preferred
• ability to work flexible shifts including weekends and holidays
• physical ability to walk, stand, bend, and lift with assistance
• excellent problem-solving skills
• effective team leadership
• proficient in guest service operations
• knowledge of food and beverage management