Coordinator, Member Services - Quick Hire!

Trilogy at The Vineyards is a prestigious community located in the East Bay area of Brentwood, California, offering a luxurious lifestyle surrounded by magnificent mountain views and exquisite vineyard settings. The centerpiece of this community is Club Los Meganos, which boasts striking architecture and sophisticated interior design. The Club is a hub for residents and guests, featuring a full-service Sawa Spa, exquisite dining at Abby's Gourmet Studio, state-of-the-art fitness and sports courts, and also hosting memorable weddings and events amidst its scenic vineyards. This vibrant setting provides not only a peaceful and picturesque environment but also an active and engaging community lifestyle with a variety of recreational and social activities. Trilogy at The Vineyards is currently seeking a motivated and professional Member Services Coordinator to join their team on a full-time basis. This role is integral to maintaining the high standards of service and hospitality for which Trilogy is known. The position offers a competitive pay rate of $23.00 per hour and is ideal for candidates with prior customer service or hospitality experience, especially those familiar with homeowner association environments. The Member Services Coordinator acts as the friendly and professional face of Club Los Meganos, providing exceptional service to residents and guests from their initial contact at the front desk. In this role, the Coordinator is responsible for a wide range of member and guest services including greeting visitors, managing access protocols, providing information on Club amenities and local events, assisting with administrative duties, and supporting the Lifestyle and Activities department. The Coordinator maintains daily operational procedures, ensures the Clubhouse meets standards of cleanliness and presentation, monitors compliance with Club rules, and handles a variety of support tasks such as scheduling appointments, coordinating event registrations, and maintaining inventory of merchandise and office supplies. Trilogy at The Vineyards is committed to creating a welcoming and safe environment for all residents and guests. The ideal candidate will exhibit high customer service orientation, strong communication skills, and the ability to work effectively under pressure. This position requires attention to detail, excellent time management, and the capacity to handle multiple priorities efficiently. Being a role model for the organization’s core values—honesty and integrity, respect for the individual, teamwork, and a competitive spirit—is essential. This full-time position comes with comprehensive benefits including eligibility for medical, dental, and life insurance plans after 60 days of employment, paid time off, paid holidays, paid sick leave for part-time staff, and participation in a 401(k) plan after 30 days of service. Working at Trilogy at The Vineyards means joining a dedicated team that values professional growth and a positive work environment, all set in a stunning location designed to inspire and support a premium quality of life.

• High school diploma or equivalent preferred
• Three or more years relative customer service or hospitality experience preferred
• Experience in a homeowner association environment preferred
• Computer literate with proficiency in Microsoft Office
• Ability to read and comprehend simple instructions, short correspondence, and memorandums
• Ability to communicate positively and effectively with team members and supervisors
• Desire to contribute to a productive work environment by maintaining a positive attitude
• Must be self-motivated, follow direction, and able to work independently
• Must have excellent verbal communication and customer service skills
• Must demonstrate initiative with ability to think, work, solve practical problems, and make independent decisions
• Must have good time management, organization, and follow-up skills
• Must be able to consistently achieve high work standards
• Attention to detail, accuracy and timeliness is expected
• Must be able to pay attention to multiple details and be comfortable in a fast-paced environment
• Position requires a flexible schedule including evenings and weekends
• Valid driver’s license may be required