General Manager - Redmond - Quick Hire!

Salt & Straw is a distinguished ice cream company that has grown from its humble beginnings into a cherished establishment within its community. Known for its innovative approach to ice cream, Salt & Straw combines the joy of classic flavors with an adventurous spirit that constantly introduces new and exciting tastes. This company values creating memorable experiences through ice cream that go beyond just a dessert; every scoop is a story, a moment of happiness, and a connection among people. The brand focuses not only on delicious products but also on pioneering unique experiences that inspire and connect guests. As a part of a passionate and community-centered company, Salt & Straw places a strong emphasis on delivering exceptional customer service that aligns with its mission, vision, and core values such as creating the unbelievable, showing up generously, acting with thoughtful curiosity, sharing human kindness, and making it count. The role of the General Manager at Salt & Straw’s Redmond, WA location is a pivotal leadership position responsible for the overall success and smooth operation of the shop. This is a full-time retail leadership role with a competitive hourly wage ranging from $31.57 to $33.68, with additional earning potential up to $38.59. The General Manager’s primary focus is to lead the shop in operational excellence, ensuring adherence to company standards in service quality, safety, health, and staff management. This position demands a strong leader who can foster an inviting and positive work environment that reflects the unique culture and community-oriented spirit Salt & Straw is celebrated for. The General Manager is tasked with managing all aspects of the shop’s day-to-day operations including staffing, payroll, scheduling, inventory control, banking procedures, and maintaining product quality. In addition to operational duties, the General Manager will be heavily involved in team development by recruiting, hiring, training, and retaining high-performing staff members. The GM inspires and motivates the team through coaching, performance feedback, and development opportunities, ensuring that every employee is equipped to deliver outstanding guest experiences. Communication is another key component of the role, requiring the GM to serve as a liaison between their shop and other departments, while also ensuring transparent and timely communication within their team. This role also involves active participation in community engagement to build brand awareness and foster local relationships, aligning with Salt & Straw’s commitment to inclusivity and community support. The General Manager must also prioritize safety, cleanliness, and maintenance of the shop to provide a safe and welcoming space for both guests and employees. Furthermore, they will address guest concerns and resolve issues promptly to enhance customer satisfaction. A unique aspect of this role includes daily tasting of ice cream flavors to better understand and communicate the offerings to guests. Overall, the General Manager at Salt & Straw is not just a manager but a brand ambassador and leader who brings Legendary Hospitality to life. The position requires an individual who thrives in a dynamic, fast-paced environment and embraces the company’s core values while delivering excellence in operations, team leadership, and guest relations. This is a rewarding opportunity for someone passionate about the food service industry and eager to make a positive impact within a beloved community brand.

• High school diploma/GED
• 3+ years of experience in food service, fast-casual dining, or hospitality-focused industry
• 2+ years of progressive experience as a leader/manager/supervisor
• 1+ years of experience in leading a team of 10+ team members in a high-volume retail/restaurant establishment
• Valid Manager Food Safety Certification required within 30 days of start of employment or based on state or local requirement