General Manager - Quick Hire!

Crown Hotel & Travel Management, LLC is a distinguished hospitality management company known for its dedication to providing excellent guest services and fostering growth opportunities within the hotel industry. With a strong reputation for professionalism and a vibrant company culture, Crown Hotel & Travel Management oversees various hotel operations, emphasizing guest satisfaction and employee development. Their portfolio includes multiple hotel properties where they deliver top-tier accommodations, ensuring that each guest enjoys a comfortable and memorable stay. As a full-time employer, Crown Hotel & Travel Management, LLC offers a comprehensive range of roles spanning from front-line guest interaction positions to critical behind-the-scenes hospitality jobs. This diversity of opportunities allows employees to build dynamic careers within the hospitality sector. The company places high value on teamwork, integrity, and continuous improvement, fostering an inclusive and supportive workplace that encourages professional growth and personal fulfillment. The role at Crown Hotel & Travel Management focuses on managing hotel operations, particularly overseeing front desk agents and ensuring that all hotel standards established by the brand and management company are maintained consistently. This position involves hiring, training, and supervising staff, conducting performance evaluations, and providing coaching to ensure excellence in service delivery. Attention to detail is paramount as the manager plans and coordinates daily activities and special projects, ensuring compliance with the hotel’s guest service standards. Additionally, the role includes monitoring payroll budgets to maintain labor costs in alignment with forecasts and managing guest complaints with effective problem-solving strategies that enhance the guest experience. The manager will also coordinate with other department heads, participate in staff meetings, and maintain policies and procedures related to front office operations. Emphasis is placed on fostering a positive work environment, ensuring smooth hotel operations, and upholding safety regulations. This position demands excellent communication and organizational skills, a thorough understanding of hotel policies, and a strong ability to lead a diverse team through direct supervision and collaborative efforts. The hotel manager is responsible for creating weekly schedules, reviewing payroll reports, and addressing maintenance needs promptly to guarantee a seamless guest experience. Crown Hotel & Travel Management, LLC supports its employees with an attractive benefits package including medical, dental, and vision insurance, supplemental insurance options, an enhanced paid time off plan, paid training sessions, and an exceptional company culture that promotes employee well-being. These offerings underscore the company’s commitment to fostering a supportive and productive work environment for all team members. Joining Crown Hotel & Travel Management means becoming part of a progressive hospitality company with a clear focus on quality, service, and career advancement in the hotel industry.

• Previous front office supervisory or management experience in a hotel setting
• One year of customer service experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to use a moderately complex computer system
• Ability to effectively present information and respond to questions from managers, clients, customers, and the public
• Knowledge of policies and procedures related to safety and security of guests and hotel property
• Ability to effectively deal with employees and customers requiring patience, tact and diplomacy
• Excellent organizational skills
• Ability to read, listen and communicate effectively in English
• Ability to write reports, correspondences, memos and employee performance evaluations
• Ability to calculate basic math including discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to solve practical problems with limited standardization
• Ability to interpret instructions furnished in written, oral, diagram or schedule form
• Knowledge of Microsoft Word and Excel software
• Meets legal age requirements
• Driver's license
• High school diploma or equivalent
• Basic working knowledge of computers
• Excellent communication and interpersonal skills
• Good organization and time management skills
• Must be able to walk and climb/descend stairs approximately 20 percent of the time
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• Must always maintain a high standard of personal hygiene and appearance