General Manager - Providence, RI

Urban Air Adventure Parks is a leading indoor adventure park company and the market leader in location-based entertainment. Headquartered in Dallas, Urban Air has pioneered the adventure park concept and has grown to become the largest adventure park operator globally. Their venues provide a safe and exciting environment where kids and families can enjoy a variety of attractions that promote fun, fitness, and adventurous activities. The company is committed to delivering a memorable guest experience while fostering a positive and energetic work culture for its staff. Urban Air Warwick is part of this innovative network, offering opportunities to contribute to the success and growth of a premiere brand in family entertainment. They are recognized for having a strong community presence and a reputation for excellence in service, cleanliness, and safety. The role of General Manager at Urban Air is a dynamic leadership position essential to the operational and financial success of the park. The General Manager is responsible for overall leadership, vision, and daily operations while maintaining an atmosphere that balances productivity and fun. This individual motivates and leads the team by instilling accountability and driving results in a fast-paced environment where employee engagement and guest satisfaction are key. The General Manager will provide direction and mentorship to staff, overseeing recruitment, training, and development to ensure every team member is empowered and equipped to provide exceptional customer service. In this role, you will manage all aspects of operations including entertainment, food and beverage, attractions, and property maintenance. Maintaining high standards of safety, cleanliness, and security is a top priority to create a safe environment for guests and staff. You will also be responsible for executing company marketing strategies to capitalize on business opportunities in the market and achieve financial targets. Managing budgets and financial reports is vital to optimize revenue growth while controlling costs effectively. Additionally, the General Manager supports franchise owners in managing store goals and ensuring all managers remain accountable for performance. This leadership role requires strong communication skills, strategic thinking, adaptability, and a passion for fostering team morale and growth. Urban Air values professional grooming, conduct, and a positive attitude as essential qualities. The ideal candidate thrives in motivating younger employees and can lead by example, encouraging professional and personal development while ensuring strict adherence to operational standards. The role demands an energetic leader with a background in hospitality, ideally with experience in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. A minimum of three years in facility operations and management is required. This opportunity is perfect for someone who enjoys building strong relationships, has excellent computer skills in Microsoft Office, and is eager to contribute to a fun, safe, and guest-focused environment. Urban Air Warwick is an equal opportunity employer that promotes diversity, innovation, and excellence in the workplace, striving to help everyone aim higher and achieve more.

• Bachelor's degree or equivalent experience
• Minimum 3 years of experience in facility operations and management
• Proven leadership experience in hospitality or related industry
• Strong interpersonal and communication skills
• Proficiency with Microsoft Office applications
• Ability to work flexible hours including weekends and holidays
• Strong problem-solving abilities
• Capability to manage budgets and financial reports
• Must maintain professional grooming and conduct
• Ability to motivate and lead a diverse team
• Commitment to guest service excellence
• Ability to adapt to fast-paced environment and change