General Manager I - South Bend, IN

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. With a deep commitment to service and a unifying purpose, Aramark aims to create great experiences for clients, partners, communities, and the environment. The company emphasizes equal employment opportunity and inclusivity, fostering a workplace where all employees can thrive without discrimination based on any protected characteristic. Aramark is dedicated to building careers that develop talents, fuel passions, and empower professional growth, making it a desirable employer for those seeking challenge, community, and a supportive work environment. The General Manager role at Aramark is a dynamic leadership position responsible for overseeing multiple contracted services that typically generate between $2 million to over $15 million in revenue. This role demands a skilled operations manager who can lead a diverse team, often working in sectors such as food service, custodial services, facility support, retail, lodging, and transportation. The General Manager ensures that all operations meet both financial and operational objectives while maintaining high levels of client and customer satisfaction. General Managers at Aramark play a vital role in managing client relationships, understanding the unique needs of each client, and ensuring compliance with all contractual obligations and regulatory requirements. They lead by example, with a hands-on approach to managing daily operations and a strategic outlook on optimizing service delivery. Their responsibilities include building and nurturing strong management teams, developing plans for operational improvement, managing budgets alongside finance partners, and fostering a culture of safety and adherence to company policies. This leadership position requires a deep understanding of the service industry with experience in contract services or hospitality. Successful candidates bring persuasive interpersonal skills to communicate effectively across all organizational levels, including clients, senior management, and support staff. They should be comfortable reading and implementing complex contractual terms and identifying opportunities for service enhancement within those contracts. Aramark’s General Managers are tasked with continuous assessment of operations to drive employee and customer satisfaction, ensuring that every aspect of the service delivered exceeds expectations. This role may involve physical demands such as lifting, bending, pushing, pulling, and extended periods of walking or standing. Personal Protective Equipment (PPE) and uniforms may be required depending on the operational environment. The position offers candidates the opportunity to contribute to a company dedicated to making a positive impact every day, both in their immediate work environments and across the larger communities they serve. Aramark values innovation, operational excellence, and a commitment to its mission, inviting leaders who are entrepreneurial, client-focused, and financially savvy to join its team.

• Bachelor's degree or equivalent experience
• meaningful experience in service industry, contract services, or hospitality environment
• proven leadership skills managing teams and through other managers
• ability to manage budgets and financial controls
• strong interpersonal and communication skills
• ability to implement contractual terms and conditions
• physical ability to meet job demands including lifting, bending, pushing, pulling, and extended walking or standing
• willingness to use personal protective equipment and uniforms as required
• commitment to safety and compliance
• client-focused mindset