General Manager

Tasty Chick'n is a renowned fast-casual restaurant brand specializing in delicious, high-quality chicken dishes that appeal to a broad customer base seeking flavorful and convenient dining options. Known for its strong brand vision and mission, Tasty Chick'n prides itself on exceptional customer service, operational excellence, and a vibrant workplace culture rooted in its Guiding Values. With locations strategically positioned to serve diverse communities, Tasty Chick'n focuses on delivering an outstanding dining experience that combines great food, welcoming environments, and attentive service. The company emphasizes continuous improvement, innovation, and the professional growth of its employees, actively promoting from within and investing in training and development. Tasty Chick'n maintains a supportive and inclusive work atmosphere where employees feel valued, trusted, and motivated to contribute their best. The Restaurant General Manager role at Tasty Chick'n is a pivotal leadership position responsible for managing all aspects of a restaurant's day-to-day operations. Reporting directly to the District Manager, the manager oversees the restaurant ensuring alignment with the brand’s vision and mission while exemplifying Tasty Chick'n’s Guiding Values. This position is exempt and requires a dynamic individual who can lead a team to achieve excellence in product quality, customer satisfaction, sales growth, and financial performance. This role demands hands-on leadership in guiding and selecting a top-tier team, fostering employee development, and maintaining a positive work environment marked by transparency and accountability. The Restaurant General Manager must excel in operational management, including product preparation and delivery, customer service delivery, facility maintenance, and overall financial stewardship. The manager is also responsible for ensuring compliance with food safety standards, leading the implementation of company protocols, and driving continuous service enhancements. Key responsibilities include executing performance management practices consistently, developing a strong leadership pipeline, and maintaining an open-door policy to encourage trust. The manager will lead regular team meetings to communicate updates, recognize achievements, and boost morale. Customer satisfaction is a priority, where the manager must personally step in to resolve complex issues and ensure every team member adheres to top-tier service standards. Financial management includes analyzing sales and inventory, budgeting, forecasting, implementing cost control measures, and collaborating with suppliers for contract negotiations. The manager will use sales data to optimize menu offerings and upsell opportunities to drive revenue growth. The role includes creating and executing local store marketing strategies in partnership with the District Manager and marketing teams to strengthen the restaurant’s brand presence and market competitiveness. The ideal candidate for the Restaurant General Manager role will possess at least four years of experience in restaurant operations or related fields, with proven management and leadership skills. Proficiency with Microsoft Office Suite, point-of-sale systems, and restaurant management software is essential. ServSafe certification and additional food safety or leadership training certifications are highly desirable. Flexibility is crucial, as the role demands availability for varying shifts, including nights, weekends, and holidays, and occasional travel to support other locations. The candidate should demonstrate strong problem-solving abilities, financial acumen, effective communication skills, and a commitment to fostering a customer-first service culture. This leadership role requires integrity, accountability, adaptability, and a continuous focus on operational excellence and team development, aiming to maintain Tasty Chick'n’s reputation as a top choice for customers and an employer of choice in the restaurant industry.

• College degree or equivalent relevant work experience
• ServSafe certification is required
• Minimum of four years experience in restaurant operations or a related field, with a proven track record in a supervisory or management role
• Proficiency in Microsoft Office Suite is required
• Must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed
• Willingness to travel to other locations for meetings, training, or support as required
• Prior experience leading teams through change initiatives
• Commitment to continuous personal and professional development
• Must possess strong problem-solving, communication, and financial management skills