General Manager

Our company is a renowned hotel brand dedicated to delivering unmatched hospitality experiences. We pride ourselves on creating environments where guests feel welcomed, comfortable, and valued. Operating within the hotel industry, we emphasize excellence in service, operational efficiency, and community engagement to foster loyalty and satisfaction. Our properties attract a blend of business and leisure travelers who seek quality accommodations with superior customer service. At the heart of our organization is a commitment to uphold brand standards, ensure safety, and maintain a positive workplace culture where employees are empowered to grow and succeed. The Supervisor role reports directly to the Regional Director of Operations and plays a pivotal part in driving the hotel's success across multiple facets. This leadership position entails managing the day-to-day operations while ensuring profitability through revenue generation and cost control measures. The Supervisor will spearhead efforts to enhance guest satisfaction and foster employee development. Crucial responsibilities include overseeing sales and marketing initiatives, maintaining strong community and guest relations, managing record keeping, and ensuring brand standards are consistently met. This role demands a hands-on leader capable of multitasking and problem-solving in a dynamic environment. An essential function of the Supervisor is to create and maintain a positive, team-oriented work environment with a strong emphasis on delivering outstanding customer service. The individual must embody professionalism and uphold company policies, federal and state laws, and safety regulations. Additionally, the Supervisor will collaborate closely with the Revenue Manager and Director of Sales to optimize pricing strategies and maximize revenue opportunities through group bookings and events. Active participation in community and civic affairs is also a key expectation, helping to strengthen the hotel's local presence. The Supervisor is responsible for ensuring all hotel areas remain clean, safe, and well-maintained while maintaining strict control over budgets, inventories, and cost management. This position requires strong financial acumen, including the ability to perform basic math, manage budgets, audits, and ensure timely processing of invoices and payroll. The Supervisor will conduct performance reviews, staff training, and sales outreach, contributing to continuous operational improvements and team development. Exempt employees in this role are expected to dedicate sufficient time each workday, often beyond a 40-hour week, to fulfill job responsibilities effectively. Overall, the Supervisor position offers a challenging yet rewarding opportunity for experienced hospitality professionals who thrive in leadership roles within hotel operations. This role is essential in reinforcing our brand’s reputation while delivering measurable business results and superior guest experiences. Candidates will find growth opportunities, a collaborative atmosphere, and the satisfaction of contributing to a well-established hotel brand’s ongoing success.

• high school diploma or equivalent
• minimum of 3 years experience in hotel management or supervisory role
• strong leadership abilities
• excellent interpersonal and communication skills
• knowledge of hotel operational procedures and policies
• ability to work flexible hours and weekends
• proficiency in microsoft office and hotel management software
• valid certifications as applicable (food handlers, alcohol awareness, cpr, first aid)
• ability to enforce laws and company policies
• capability to handle guest complaints professionally
• strong organizational and multitasking skills