General Manager

The hiring establishment is a reputable hotel operating under the umbrella of the Global Hotel Group (GHG), a well-known name in the hospitality industry recognized for its commitment to delivering exceptional guest experiences and maintaining high operational standards. This property is part of an extensive network of hotels focused on consistent service excellence, community involvement, and adherence to brand standards. The General Manager position is a critical leadership role within the company, classified as an exempt position in the Admin and General division, reporting directly to the Regional Director of Operations. This role is situated within the Executive Office department, highlighting its strategic importance. The General Manager oversees all facets of hotel property management and operations, encompassing guest relations, front desk activities, housekeeping, maintenance, finance, team development, and staff management. The role requires an individual with outstanding leadership qualities, strong verbal and written communication skills, and the ability to delegate and organize complex projects effectively. The General Manager serves as the "Standard Bearer," ensuring that employees meet and sustain the high standards established by GHG's operating guidelines. This position demands a hands-on approach in creating a positive operating environment focused on guest satisfaction and staff motivation. The General Manager must have thorough knowledge of the property, community, room types, and differences to maintain service quality standards and guarantee a memorable guest experience. The role involves continuous monitoring of the hotel’s financial health through the analysis of reports and guest satisfaction systems. It also includes initiating corrective actions when necessary to uphold product and service quality standards. Executing marketing, sales, and operational activities to meet or exceed the hotel's business objectives is a key responsibility. The General Manager ensures compliance with all relevant government laws, ordinances, regulations, and policies governing hotel operations. This includes maintaining positive and professional interactions with the general public, guests, employees, union representatives, and government officials. An important aspect of the position is financial responsibility, requiring the incumbent to develop and implement aggressive long- and short-term financial objectives aligned with the company’s mission. The General Manager prepares comprehensive financial reports that explain operational effectiveness and trends. They must be thoroughly familiar with accounting processes, payroll, and timekeeping systems, ensuring data accuracy and compliance. The leadership and management of staff involve the direct supervision of 10 to 50 employees and indirect management of all personnel. This responsibility includes recruitment, hiring, training, performance appraisals, discipline, and fostering a pro-active human resource function to maintain employee motivation, benefits administration, and adherence to labor regulations. The General Manager is expected to plan, schedule, organize, and conduct regular staff meetings, maintain effective communication, document policy violations properly, and promote teamwork and morale. Safety and security responsibilities are also paramount. The General Manager implements safety standards and emergency procedures, maintains preventive maintenance programs for physical assets, ensures compliance with safety programs, and addresses hazardous conditions promptly to protect employees and guests. Qualifications preferred for this role include a Bachelor’s Degree in Hospitality, Hotel Management, or Business Administration, with a Certified Hospitality Administrator designation preferred but not mandatory. A minimum of four years of relevant experience is required. Candidates must exhibit a combination of vocational education, apprentice training, on-the-job training, and essential experience in hotel management roles. Strong computer skills, including proficiency in MS Office, Yield Management Systems, Property Management Systems, Central Reservation Systems, Payroll Systems, and company-issued communication tools, are essential. This position demands an individual who can apply sound reasoning abilities, handle stressful situations effectively, communicate well, and embrace constructive criticism. The General Manager must be flexible with work schedules, including nights, weekends, and holidays, and able to manage multiple priorities with frequent interruptions. Physical demands include bending, stooping, standing, sitting, walking, grasping, repetitive motions, and lifting up to 30 pounds. Overall, the General Manager plays a pivotal role in steering the hotel to success by balancing operational excellence, financial performance, staff leadership, guest satisfaction, and compliance with company and legal standards. This is an exciting opportunity for a seasoned professional seeking to lead within a prominent hospitality company committed to quality and innovation.

• Bachelor’s degree preferred
• minimum four years related experience
• knowledge of hotel operational procedures and management
• strong communication skills
• leadership and team management ability
• computer proficiency including MS office and property management systems
• ability to analyze financial information and prepare budgets
• knowledge of safety and emergency procedures
• physical ability to perform job tasks including lifting up to 30 pounds
• availability to work flexible hours including nights weekends and holidays