Full-Time Patient & Family Concierge- Acute Care (4 East)

UPMC is a leading healthcare provider renowned for delivering exceptional medical care, compassionate patient services, and innovative health solutions. As a large health system, UPMC offers a diverse range of services across multiple facilities, including hospitals, clinics, and specialty care centers. With a strong commitment to patient-centered care and community well-being, UPMC continuously strives to enhance the healthcare experience for patients and their families through cutting-edge technology, highly skilled professionals, and a supportive environment. UPMC champions not only clinical excellence but also creates an environment that respects the dignity, privacy, and unique needs of every individual who enters its doors. The Patient & Family Concierge role at UPMC primarily focuses on providing compassionate, generalized support to patients, families, and visitors throughout their hospital stay. This is a multifaceted position requiring flexibility, empathy, and strong communication skills to manage various tasks that directly impact patient and guest satisfaction. The Concierge is entrusted with creating and delivering a superior experience from the very first interaction through to the final moments of care. Responsibilities vary day to day, meaning this role operates in diverse capacities such as patient and visitor destination coordination, environmental and dietary assistance, patient transport, and supply or equipment management. Additionally, the Concierge plays an essential part in telehealth support by retrieving, setting up, and ensuring proper functioning of telehealth carts. The position requires a dedication to upholding UPMC’s values and an understanding of hospital procedures, including privacy and infection control standards. The Concierge works closely with hospital staff, patients, and families to ensure seamless communication and care coordination. This role demands a balance of hands-on tasks like room cleaning, meal delivery, and patient transport, alongside interpersonal duties such as greeting visitors warmly, answering phones, and providing information. The Patient & Family Concierge is not just a logistical support role, but a pivotal frontline position essential to nurturing a positive hospital environment, promoting healing, and facilitating comfort and safety for all individuals within the facility. Employment type is generally full-time or part-time based on the hospital’s operational requirements, often involving shift work to ensure coverage throughout the day. While specific salary details are not provided here, healthcare support roles at UPMC typically offer competitive wages commensurate with experience and qualifications, including opportunities for advancement and professional development. This role is ideal for individuals passionate about patient care, skilled at multitasking, eager to work in a vibrant medical environment, and committed to enhancing the hospital experience through attentive and compassionate service.

• High school diploma or active high school/GED program enrollment or one year of previous job experience in lieu of diploma
• Desire to provide exceptional patient and family experience
• Ability to follow written and verbal instructions
• Act 34 clearance
• Previous healthcare or customer service experience preferred
• Ability to work varied shift schedules
• Strong communication and organizational skills