Full-Time Patient & Family Concierge - 40 Hours per Week (UPMC Presbyterian/6D)

UPMC Presbyterian is a renowned hospital committed to delivering exceptional healthcare services to its community. As part of the University of Pittsburgh Medical Center network, it is known for its cutting-edge medical facilities, compassionate patient care, and a supportive work environment. The hospital is dedicated to advancing medical knowledge and providing comprehensive services through innovative treatments and multidisciplinary approaches. UPMC Presbyterian offers a robust foundation for healthcare professionals to develop their careers while making a meaningful difference in the lives of patients and their families. The role of the Full-Time Patient & Family Concierge (PFC) at UPMC Presbyterian Hospital’s Neurosurgery Unit 6D is pivotal in enhancing the overall experience of patients and families during their hospital stay. This position is designed for individuals who are passionate about starting a career in healthcare and have a genuine desire to help others. The PFC serves as a friendly, welcoming presence who supports patients, their families, and clinical staff by managing a range of non-clinical tasks that facilitate day-to-day hospital operations. Scheduled for 40 hours per week, Monday through Friday from 9:00 AM to 5:00 PM, this full-time role offers a stable work schedule accompanied by a starting wage of $18.00 per hour. The final job title and pay rate will depend on the candidate’s level of education and relevant experience. The position focuses on delivering compassionate service by greeting and escorting patients and visitors, assisting with meal delivery, transporting patients within the unit, and ensuring that medical supplies and other essential items are restocked and readily available. Additionally, the PFC is responsible for keeping patient and family areas clean and organized and promptly reporting any maintenance needs or safety concerns to the appropriate departments. The role also includes answering phone calls, responding to call lights, and providing non-clinical support to maintain a smooth, welcoming environment. It is important to note that this job does not involve any clinical responsibilities such as patient bathing, assisting with mobility, or administering medical treatments. Instead, the PFC role focuses entirely on support and service, making it an ideal entry point for those interested in healthcare careers but who may not yet have clinical training. This position offers a unique opportunity to develop communication skills, learn hospital operations, and work alongside healthcare providers in a fast-paced, team-oriented setting. Candidates who are compassionate, enthusiastic, and eager to ensure an exceptional patient and family experience will find this role fulfilling and rewarding. Moreover, UPMC Presbyterian Hospital values diversity, equal opportunity, and supports veterans and individuals with disabilities, fostering an inclusive workplace culture.

• High school diploma or equivalent or active enrollment in a high school/GED program or one year of previous work experience in lieu of a diploma/GED
• ability to demonstrate compassion and enthusiasm
• ability to follow written and verbal instructions
• clearances including Act 34