Full Time - On site - Medical Receptionist - Lee Physician Group Offices

Lee Health is a leading healthcare provider operating a comprehensive network of medical offices and outpatient rehabilitation centers across multiple locations, including Fort Myers, Florida. Committed to delivering high-quality patient care, Lee Health places a strong emphasis on compassion, teamwork, and professional growth. Known for its mission-driven approach, the organization fosters an inclusive and dynamic work environment where employees are valued, supported, and encouraged to advance their careers. As one of the region's most respected healthcare systems, Lee Health offers a range of services designed to meet the diverse needs of patients and the community. The organization supports team members through competitive pay, a comprehensive benefits package including medical, dental, and vision coverage, retirement plans with employer match, generous paid time off, and numerous wellness and educational programs. Lee Health’s dedication to internal mobility ensures employees have ample opportunities to grow within their chosen career paths. The Customer Service Representative role at Lee Health is integral to the smooth operation of the medical offices and outpatient rehabilitation centers. This full-time position requires a professional who can serve as the welcoming face for patients, families, and visitors. The representative will handle various front-desk functions, including greeting guests warmly, assisting with patient check-ins, verifying insurance and personal data, scheduling appointments, and managing medical billing support tasks such as authorizations, referrals, and posting charges. Working in a fast-paced healthcare environment, this role demands excellent administrative skills, efficient multitasking across different computer systems, and the ability to remain composed under pressure. The Customer Service Representative supports not only day-to-day operations but also enhances the overall patient experience by ensuring seamless communication and efficient service delivery. This position requires availability during daytime weekday hours, Monday through Friday, with some locations necessitating rotational Saturday shifts. Full-time availability is crucial to meet patient needs effectively. Compensation ranges from $15.64 to $18.75 per hour, reflecting the significance of this role within Lee Health’s mission to provide exceptional care. Additionally, the role may include responsibilities tied to various insurance processes such as workers compensation, corporate accounts, and employee health, which underlines the importance of a detail-oriented and knowledgeable professional. Applicants can expect a thorough hiring process featuring virtual and on-site interviews, aimed at matching candidates with office locations best suited to their schedules and expertise. Joining Lee Health as a Customer Service Representative means becoming part of a respected team dedicated to making a meaningful difference in healthcare delivery and patient satisfaction.

• High school diploma or GED required
• Less than 1 year clerical or administrative experience required
• Insurance or customer service experience preferred
• BLS (Basic Life Support) certification required in Employee Health and may be required at other locations within 90 days of hire
• Excellent communication and interpersonal skills required
• IT and computer proficiency required
• Basic math skills necessary
• Knowledge of insurance verification and medical billing helpful