Full-time Lead Cross-utilized Agent|Birmingham,AL,USA,AL|United Ground

United Ground Express is a prominent regional airline operating under the larger United Airlines brand, providing essential ground handling and passenger services across numerous airports in the United States. As part of the United Airlines family, United Ground Express plays a critical role in ensuring smooth and efficient airport operations, particularly through its comprehensive ground support work and customer interaction. This company is committed to delivering an exceptional passenger experience while maintaining a safe, dependable, and productive environment for its employees and airline partners. The open position is for a Ground Operations Agent, a vital role focusing on delivering seamless check-in and boarding experiences for passengers while also managing baggage, cargo, and aircraft servicing duties. This role is inherently dynamic, requiring excellent interpersonal skills, physical stamina, and the ability to manage multiple operational tasks under potentially stressful conditions. Candidates will be expected to greet passengers warmly, ensure prompt and accurate ticketing and check-in processes, handle baggage and cargo efficiently, operate ground service equipment, as well as maintain adherence to stringent airline and federal aviation safety regulations. Employees in this position often work outdoors in varying weather conditions and must be comfortable engaging with different technologies such as reservation software, radios, and mobile devices. This role demands a strong attention to detail and the ability to adapt quickly to operational changes such as flight delays or disruptions, while maintaining professionalism and composure. It also involves some supervisory responsibilities including coaching and directing team members to meet daily operational goals. The career path includes competitive wages, comprehensive benefits, opportunities for paid time off, and chances for advancement within the company. This position is essential to ensuring that flights depart on schedule and that passengers receive high-quality service from the moment they arrive at the airport until they board their flights.

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process including drug screen, hearing and vision check
• Available to work any shift, including days, nights, weekends, holidays, with mandatory overtime as needed
• Comfortable with computers, mobile devices, and new technologies
• Must be able to use radio electronic devices to communicate
• Must fluently read, write, and speak English
• Physical ability to carry, bend, lift, and turn with bags up to 70 lbs
• Ability to perform pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship
• Possess and maintain valid US state drivers license with no suspensions or revocations