Frontier Airlines hiring Airport near Birmingham,AL,USA | Apply Now

This job opportunity is with a reputable hotel that is dedicated to providing exceptional guest experiences through outstanding customer service and quality hospitality. The hotel prides itself on maintaining a welcoming and friendly environment where guests feel valued and comfortable during their stay. Known for adhering to high standards of cleanliness, safety, and service, this establishment is a smoke-free property that fosters cultural diversity and supports employees in delivering memorable services. The hotel operates within the hospitality and accommodation industry, focusing on creating a positive impact on guests' stay by offering superior amenities and ensuring comfort and convenience. The role in question is for a customer service professional primarily responsible for delivering warm welcomes to guests upon arrival at the lobby breakfast bar and facilitating a smooth, enjoyable dining experience. This position requires the ability to meet and exceed guest expectations through attentive and courteous service as well as compliance with hotel uniform standards. Responsibilities include preparing and setting up the hotel's "Hot On the House" breakfast in alignment with franchise guidelines, maintaining food safety and quality standards, and ensuring a clean and organized work area that complies with all health codes and hotel quality assurance requirements. The employee is expected to interact with guests regularly to promote a superior breakfast experience and relay useful feedback to hotel management. Being flexible to perform various related tasks and shifts, including weekends, is also a key aspect of the job. Candidates should possess a minimum of six months' professional experience in a customer-facing role demonstrating exemplary service. The hotel values emotional intelligence and emphasizes managing emotions effectively under pressure while maintaining a positive attitude and energy. The ability to anticipate guest needs and embrace diversity within the multicultural environment of the hotel is essential. Familiarity with Microsoft Word, Excel, data entry, and database management systems are important computer skills for this job. A high school diploma or GED is required with successful completion of background screening and the potential need to pass a hotel reservation system proficiency test after training. Customer service skills, flexibility, and a stable work history are required, alongside the physical capability to remain on feet for an entire shift at a quick pace. Overall, this position offers enthusiastic candidates a chance to develop and excel in the hospitality industry by delivering first-class experiences to guests in a dynamic and supportive environment. The job fosters growth in social, organizational, administrative, and sales skills while contributing to the overall success and reputation of the hotel.

• Must have excellent customer service skills and a stable work history
• Must be able to work entire shift on feet at a quick pace
• Must be flexible to work any shift including weekends
• Background screening for previous criminal history
• Employment may be contingent upon achieving at least 80% score on test of the hotel's reservation system after training
• Must embrace and respect diversity and multicultural environment
• Emotionally competent and able to manage disruptive emotions and impulses
• Ability to anticipate guests' needs
• Promote the hotel by demonstrating a high level of positive attitude and energy to serve guests
• Must wear hotel uniform in compliance with hotel standards