Front Office Specialist II - Women's Health - Quick Hire!

TriHealth is a comprehensive healthcare provider renowned for its commitment to delivering exceptional patient care and fostering a supportive community environment. As a leading healthcare system, TriHealth operates numerous hospitals, clinics, and medical offices, all dedicated to providing advanced medical services with a patient-first philosophy. The organization prides itself on integrating cutting-edge technology with compassionate care, ensuring patients receive timely and accurate medical attention while maintaining their dignity and comfort. TriHealth emphasizes a culture of respect, excellence, and engagement, aligning its values with the unique needs of the diverse communities it serves. The Front Desk Medical Receptionist role at TriHealth is a pivotal position that directly influences patients' first impressions and overall experience within the healthcare setting. This full-time opportunity involves a wide range of responsibilities centered around managing patient interactions, processing administrative tasks, and supporting clinical operations. The receptionist is responsible for answering, handling, and screening incoming telephone calls to efficiently direct inquiries and provide necessary information. Additionally, this role greets and registers patients, prepares and files charts, and performs essential check-out duties including reviewing encounter forms, collecting co-payments, and scheduling follow-up appointments to facilitate continuous patient care. In certain TriHealth locations, the receptionist also handles charge and receipt entry along with compiling charge-receipt summaries for office-based services, contributing to accurate financial record-keeping and billing practices. The role demands meticulous attention to detail to ensure patient registration data, insurance information, and demographic updates are entered accurately into the medical records system. This position requires strong interpersonal skills to demonstrate courtesy, respect, and professionalism when engaging with patients, families, healthcare professionals, and team members. Adherence to Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Health Insurance Portability and Accountability Act (HIPAA) standards is critical, limiting access to confidential patient information strictly to what is necessary for job functions. Candidates for this receptionist position must embody flexibility, a willingness to undertake additional assignments as needed, and a commitment to TriHealth's core SERVE standards. These standards emphasize welcoming every individual with warmth, excelling in customer service by addressing service breakdowns proactively, respecting cultural and individual differences, valuing time and resources, and engaging positively with colleagues and the community. TriHealth supports continuous learning and professional growth, providing a dynamic environment where team members can thrive both personally and professionally. This role is suitable for individuals with experience in healthcare administration or a related field, possessing excellent communication capabilities and organizational skills. TriHealth offers a comprehensive benefits package that supports employee well-being, career advancement, and work-life balance. The Front Desk Medical Receptionist is a key contributor to the smooth operation and positive reputation of TriHealth's medical facilities, playing an essential part in delivering outstanding patient experiences from the moment of entry through follow-up care.

• High school diploma or GED degree
• 4-5 years experience in a related field
• ability to communicate effectively
• attention to detail
• capability to manage confidential information
• multitasking skills
• familiarity with healthcare protocols