Front Office Manager- Graduate by Hilton Richmond

Schulte Companies is a prominent third-party management organization with extensive, multi-generational expertise in the hospitality industry. Operating more than 200 locations across 38 states and three countries, Schulte Companies is a diverse collective of innovative hoteliers and restauranteurs dedicated to excellence in service. The company proudly manages a broad portfolio that includes reputable brands such as Marriott, Hilton, IHG, and Hyatt, as well as unique, independent boutique and lifestyle properties and restaurants. The success of Schulte Companies is deeply rooted in its service culture, which emphasizes hospitality, authenticity, respect, and a commitment to prioritize the needs of both internal and external stakeholders. The organization fosters an inclusive, employee-focused workplace environment that encourages growth, development, and empowerment. Schulte Companies values its people as its greatest and most valuable asset, creating a rewarding, fun, and flexible work environment complete with exciting perks and a comprehensive benefits package. Among the benefits unique to Schulte are daily pay options, free telemedicine and virtual mental health care from day one, multiple health and life insurance selections, a 401(k) plan with company match, paid time off, holiday pay, pet insurance, an employee assistance program, and special discounts through a company savings marketplace. This rich benefits suite underscores Schulte Companies' investment in employee well-being and satisfaction. We are currently seeking a dynamic, experienced, and hands-on Front Office Manager to join our rapidly growing team. This position plays a vital role in upholding the company's mission to exude hospitality and create positive impacts in every interaction. The Front Office Manager will act as the "Service Champion" for the Front Office, foster a positive guest relations atmosphere, and ensure effective communication within the team and with other departments like Housekeeping and Valet Parking. As a leader, this role involves monitoring room statuses, rates, and packages, coordinating room blocking, reviewing staffing to meet guest service levels and financial goals, and identifying opportunities for operational improvement through guest feedback and employee input. Additional responsibilities include hiring, coaching, and disciplining direct reports, managing employee schedules, overseeing VIP arrivals, and acting as the Manager on Duty when required. The role requires working nights, weekends, and holidays as necessary and performing various other duties to meet business objectives. The ideal candidate will have at least three years of experience in a similar leadership position, such as a front desk supervisor or assistant front office manager, and possess a minimum of a high school education, with post-secondary education preferred. Strong leadership skills, effective verbal and written communication, excellent time management, and comprehensive knowledge of hotel front desk operations are essential for success in this role. This position promises engaging work within an organization committed to fostering career advancement and a positive work culture. Schulte Companies is an equal opportunity employer that values diversity and inclusion in the workplace. Specific salary and compensation details will be discussed during the interview process, and eligible associates will have access to paid time off in accordance with company policies.

• Minimum of three years in a similar leadership role such as front desk supervisor or assistant front office manager
• Minimum of high school education, post-high school education preferred
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Excellent time management skills
• In-depth knowledge of hotel front desk operations