Front Office Manager

Marriott Lexington Griffin Gate Golf Resort & Spa is a distinguished hospitality establishment located in Lexington, Kentucky. As part of the Avion Hospitality franchise, this resort is independently owned and operated, offering guests exceptional services and amenities in a serene environment. Positioned amidst scenic golf courses and luxurious spa facilities, the resort caters to diverse guest needs, including leisure travelers, business visitors, and event attendees. Avion Hospitality oversees all operational policies and employment procedures at this property, ensuring a high standard of quality and guest satisfaction distinct from Marriott International's corporate policies. This dynamic resort underscores the commitment to excellence in service and operational efficiency that defines its reputation in Kentucky's vibrant hospitality market. The Front Office Manager at Marriott Lexington Griffin Gate Golf Resort & Spa plays a critical leadership role in overseeing the front office operations, ensuring that every guest experience is seamless, efficient, and exceeds expectations. This management position requires a high level of responsibility and accountability, directing a team of associates to deliver exceptional hospitality while maximizing the financial performance of room sales. The manager is tasked with maintaining friendly and attentive service throughout the guest journey, from initial reservation inquiries to check-out, ensuring that all services align with the resort's standards and the brand's operational protocols. Given that this position is full-time and in management, it demands flexibility and dedication, including the potential for overtime work as necessary to fulfill the role's duties. With a focus on leadership, the role involves supervising at least three full-time associates and entails significant administrative and executive functions, requiring independent judgement and decision-making on a regular basis. The Front Office Manager is the vital link between guest services and other hotel departments, fostering communication, managing compliance with brand and company training standards, and ensuring operational excellence in areas such as reservations, night audit supervision, payroll, and guest complaints resolution. Successful candidates will act as key ambassadors of the Avion Hospitality philosophy, contributing actively to team development, employee morale, training initiatives, and the ongoing optimization of guest service protocols. This role is ideal for industry professionals with substantial hotel experience, proven supervisory skills, and a thorough understanding of front office systems, including FSPMS. The candidate must demonstrate strong problem-solving abilities, effective communication, financial acumen, and poise under pressure. The Front Office Manager also engages in operational tasks such as report generation and analysis, cash handling, policy enforcement, and compliance with Avion Hospitality’s standards and corporate programs. Commitment to maintaining the highest standards of guest satisfaction and internal team collaboration is essential to thriving in this position. Join Marriott Lexington Griffin Gate Golf Resort & Spa as a Front Office Manager and contribute to a prestigious hospitality environment committed to excellence and guest-centric service.

• at least 5 years of progressive experience in a hotel or a related field
• or a 2-year college degree and 3 or more years of related experience
• or a 4-year college degree and at least 1 year of related experience
• supervisory experience required
• proficient in Windows operating systems, company approved spreadsheets and word processing
• proficient in FSPMS system
• valid driver’s license from the applicable state
• must be able to convey information and ideas clearly
• must be able to evaluate and select among alternative courses of action quickly and accurately
• must work well in stressful, high pressure situations
• must maintain composure and objectivity under pressure
• must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
• must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
• must be able to work with and understand financial information and data, and basic arithmetic functions