Front Desk Supervisor - Quick Hire!

Four Seasons is a globally renowned luxury hospitality company, recognized for its dedication to creating exceptional experiences for guests, residents, and partners through world-class service and genuine care. Powered by a diverse and dynamic team, Four Seasons fosters an environment where employees are encouraged to grow, push their limits, and contribute to an inclusive company culture built on mutual respect and high standards. With locations worldwide, Four Seasons hotels and resorts are synonymous with luxury, excellence, and sophistication, offering personalized service that makes every stay memorable and unique. The organization places great importance on the employee experience, knowing that happy and motivated staff are key to delivering outstanding hospitality. The Four Seasons property on Billionaires' Row in Manhattan stands as a landmark of luxury living and hospitality in New York City. Situated between Park Avenue and Madison Avenue, this iconic hotel offers guests access to some of the city's most prestigious destinations, including Central Park and Madison Avenue shopping. The hotel itself is a modern-deco architectural masterpiece designed by the famed architect I.M. Pei, featuring spacious, sun-filled suites with soaring city and park views. Guests at this location enjoy serenity and elegance, high above the fast-paced atmosphere of Manhattan, creating a retreat of comfort and opulence. The role of Front Desk Supervisor at this Manhattan Four Seasons is a pivotal position within the Front Office team, responsible for orchestrating a seamless and welcoming arrival and departure experience for guests. This full-time, onsite role demands flexibility, as supervisors are required to work morning, afternoon, and overnight shifts. With a competitive compensation rate of $41.20 per hour, this position offers an opportunity to be part of a prestigious brand dedicated to luxury hospitality and exemplary guest service. As a Front Desk Supervisor, you will not only lead and supervise front desk staff but also actively engage in core front desk functions. These include greeting and registering guests while clearly communicating accommodation details and handling payment or credit arrangements. Supervisors are tasked with managing guest check-outs, preparing accurate billing, and explaining charges in an approachable manner. A key aspect of the role involves promptly responding to diverse guest requests, assessing their needs thoughtfully, and adding personalized touches to enhance their overall satisfaction. The position requires adherence to Four Seasons policies while striving to deliver top-tier customer service and ensure each guest's experience is extraordinary. To excel in this role, candidates should bring a minimum of one year of front office experience, demonstrating strong verbal and written communication skills essential for clear, effective interaction with guests and colleagues. Problem-solving abilities and relationship-building competence are also critical, enabling the supervisor to navigate challenges and foster positive guest relations. Personal presentation should be impeccable, reflecting the luxury standards of Four Seasons. Prior experience in a similar supervisory or related front office role is valuable, as is familiarity with property management systems such as Opera, which is preferred. Multilingual skills are considered an asset, enhancing the ability to engage with a diverse international clientele. Joining Four Seasons means becoming part of a culture that values each person’s contributions and encourages personal and professional growth. The company offers comprehensive benefits including competitive salary, medical, dental and vision coverage, a retirement savings plan, and more. Employees also enjoy complimentary accommodations at other Four Seasons properties, meals during shifts, paid holidays, vacation and sick days, and access to exclusive culinary, retail, and wellness experiences at special rates. This role is ideal for those passionate about delivering luxury hospitality and committed to bringing genuine hospitality and lasting guest impressions to life.

• Minimum of 1 year front office experience
• strong verbal and written communication skills
• excellent problem-solving and relationship-building skills
• excellent personal presentation
• previous experience in a related position
• knowledge of and ability to use Opera preferable
• multilingual a plus