Front Desk Supervisor - Fort Worth, TX

Crescent Hotels is a reputable hospitality company known for delivering exceptional guest experiences through its commitment to quality service and operational excellence. The company prides itself on fostering a welcoming and professional environment where guests feel valued and associates are empowered to perform at their best. Crescent Hotels is dedicated to maintaining high standards in all aspects of hotel operations, ensuring each visitor enjoys comfortable accommodations and dedicated attention from staff. As part of the larger hospitality industry, Crescent Hotels operates a range of properties where guest satisfaction and employee engagement are top priorities. This company is known for its supportive workplace culture and commitment to upholding safety and security standards for both guests and employees. Crescent Hotels offers dynamic career opportunities for individuals passionate about hospitality and eager to contribute to a team-oriented environment. The Front Desk Supervisor role at Crescent Hotels is a pivotal position within the hotel staff, responsible for overseeing the front desk operations to optimize guest satisfaction and operational efficiency. This role demands a blend of leadership, communication, and problem-solving skills to manage the front desk team effectively and ensure smooth day-to-day operations. The Front Desk Supervisor acts as the primary point of contact for guest concerns and special requests, striving to exceed expectations and foster repeat business through exceptional service delivery. Additionally, this role requires a flexible schedule including overnight shifts, as the front desk operates around the clock to serve guests. Key responsibilities include hiring, training, and supervising front desk associates; implementing company policies and procedures; handling guest complaints with diplomacy and patience; authorizing revenue adjustments when necessary; and maintaining a calm and professional demeanor in high-pressure situations. The ideal candidate will have at least one year of previous hotel front desk supervisory experience, preferably with exposure to well-known brands within the hospitality sector. Competence in managing emergency situations, adherence to attendance rules, and contributing as a team player are essential traits for success in this position. This opportunity is ideal for motivated individuals looking to advance their careers in hotel management while participating in a collaborative and guest-focused workplace.

• At least 1 year previous hotel front desk supervisor experience
• able to work a flexible schedule, including overnight shifts
• must be available to work nights, weekends and holidays
• ability to communicate in English
• maintain professional appearance and demeanor
• willingness to assist co-workers
• ability to stand and walk continuously behind the front desk
• ability to observe and detect emergency signs
• comply with attendance rules
• able to work regularly
• basic math skills
• good judgment and decision-making skills
• ability to communicate verbally and in writing