Front Desk Relief Supervisor

This hotel is a reputable establishment committed to providing exceptional guest experiences through professional and efficient hospitality services. Known for its welcoming atmosphere and high standards of customer care, the hotel prioritizes guest satisfaction and strives to maintain an inviting environment across all departments. The hotel industry requires meticulous attention to detail, a focus on guest services, and effective team coordination to ensure smooth operations. The role of Front Desk Relief Supervisor is a pivotal position within the hotel's front office team. This supervisory role primarily assists the Hotel Shift Manager or Supervisor by overseeing the hotel inventory and providing direction and assistance to front desk employees. The Front Desk Relief Supervisor ensures that guests receive a seamless, professional experience from check-in to check-out and supports associates in resolving guest issues promptly. This position demands strong leadership capabilities, a keen eye for operational detail, and the ability to multitask effectively in a fast-paced environment. Responsibilities include managing front desk procedures, maximizing revenue through suite upgrades and maintaining rate integrity, and assisting with nightly audit processes. This supervisory position also involves active engagement on the front line as needed, ensuring compliance with established procedures and maintaining daily reports and forms. Candidates for this role must be adept at working independently under pressure and demonstrate excellent customer service skills. This role is crucial for maintaining the high standard of service expected, supporting the front desk team, and enhancing overall guest satisfaction.

• High school diploma or G.E.D.
• Minimum of one year Front Desk experience
• Two or more years of customer service experience
• Must be able to work independently and perform well under pressure