Front Desk Receptionist - San Francisco at Embarcadero

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company celebrated for its unwavering commitment to exceptional service and authentic guest experiences. Founded with a vision to create memorable moments, Four Seasons has grown to become a symbol of prestige and excellence in the hotel industry worldwide. The company's hallmark lies in its dedication to delivering personalized, genuine service that goes beyond expectations, making every stay a unique and cherished experience for guests. Four Seasons' success is deeply rooted in its people – a diverse collective of passionate individuals who strive daily to elevate their skills, foster genuine connections, and uphold the company's core values of respect, innovation, and quality. The Four Seasons San Francisco at Embarcadero represents a pinnacle of urban luxury where panoramic views meet world-class service. Situated atop the 48-story California Center, the hotel offers breathtaking vistas of the city and bay from its top 11 floors, setting a new standard for luxury accommodations in downtown San Francisco. This location is strategically positioned just steps away from iconic landmarks including Union Square, the Ferry Building, Fisherman's Wharf, and Pier 39, allowing guests to immerse themselves in the vibrant culture and energy of the city. Joining Four Seasons means becoming part of a team that values creativity, innovation, and a heartfelt approach to hospitality. The Front Desk Receptionist role at Four Seasons San Francisco is integral to the hotel’s mission to create lasting impressions for guests. This position serves as the welcoming face of the hotel, being the first point of contact for guests arriving and departing throughout the year. The role demands exceptional interpersonal and multitasking skills, as the hotel operates 24/7, 365 days a year, requiring the ability to work flexible shifts including mornings, evenings, weekends, and holidays. The successful candidate will demonstrate not only proficiency in handling front desk operations but also a genuine passion for delivering warm hospitality. Knowledge of MICROS – a widely used hotel management software – is preferred, enhancing the efficiency of guest service processes. Experience in hospitality or customer service of one to two years is also desirable to ensure a smooth transition into the dynamic environment of Four Seasons. Working at Four Seasons means more than just a job; it's an opportunity to establish a lifelong career within a globally respected luxury brand. The company places immense value on maintaining exceptional staff-to-guest ratios to foster an environment where every employee can thrive and guests experience personalized and attentive service. Four Seasons’ culture nurtures talent, values attitude equally with skill, and offers extensive training to empower its employees to reach their highest potential. In return for dedication and excellence, Four Seasons San Francisco offers a competitive hourly wage of $36.66 alongside a comprehensive benefits package designed to support the health, wellbeing, and work-life balance of its team members. Benefits include generous medical, dental, and vision insurance plans, a 401k retirement plan, new parental leave pay, pet insurance, complimentary accommodations at other Four Seasons properties, employee meals, paid holidays, vacation and sick days, and laundered employee uniforms. Candidates who align with the Four Seasons commitment to hospitality excellence are encouraged to join this vibrant team, contributing to a workplace where diversity, inclusion, and growth opportunities are embraced. Four Seasons is proud to be an Equal Opportunity and Affirmative Action employer actively encouraging applications from minorities, women, veterans, and individuals with disabilities. This role offers a unique chance to foster a meaningful hospitality career while delivering treasured moments to guests from around the globe.

• High school diploma or equivalent
• work authorization in the United States
• one to two years of experience in hospitality or customer service preferred
• knowledge of MICROS software preferred
• ability to multitask and manage multiple duties simultaneously
• excellent communication skills
• availability to work flexible hours including nights, weekends, and holidays