Front Desk Receptionist - Bilingual Spanish - Quick Hire!

America's Best is a prominent part of National Vision, one of the largest optical retailers in the United States. With over 1000 stores nationwide, the America’s Best brand continues to expand its reach and impact, delivering quality eye care and eyewear at an affordable price. Each store uniquely combines comprehensive eye care services with a vast selection of eyewear, including glasses and contacts, all offered at competitive prices to ensure accessibility for all customers. The company is dedicated to a mission of helping people see their best to live their best lives, making eye care more affordable and accessible to a wide audience. America's Best embraces a customer-first philosophy that emphasizes convenience, quality, and service excellence at every interaction. The role of Receptionist at America's Best is vital in ensuring the smooth operation and exceptional customer experience within the store. As the first point of contact, Receptionists greet and welcome customers warmly when they arrive, providing a friendly and engaging encounter that sets the tone for a positive visit. They are responsible for managing patient records meticulously and ensuring the efficient flow of patient appointments throughout the day. This position requires strong organizational skills to keep schedules on track while handling multiple tasks ranging from answering phone calls, addressing customer inquiries, processing insurance information, scheduling appointments, and maintaining the reception area. Receptionists act as the operational glue holding various facets of the store’s functions together. The ideal candidate will deliver high-quality customer service while strictly adhering to safety protocols. Responsibilities include playing a crucial role in managing customer flow, screening and forwarding phone calls according to company protocols, processing managed care plans, and providing accurate information to patients. Additionally, Receptionists ensure patient files are correctly filed and prepared for upcoming appointments and notify customers about order statuses or delays. Maintaining a tidy and professional reception space, managing daily mail and deliveries, and participating actively in communication meetings are also part of the role. This full-time position offers competitive compensation with bonus potential and a comprehensive benefits package, contributing to the overall job satisfaction and career growth. America's Best values continuous professional development providing training programs and opportunities for advancement within the National Vision organization, ensuring a rewarding and fulfilling career path for associates.

• Fluent in reading and speaking both English and Spanish
• Strong customer service skills required
• Strong organizational skills required
• Experience handling multiple phone lines preferred
• 0-2 years related experience or training preferred