Front Desk Manager - Quick Hire!

Aimbridge Hospitality is a leading global hospitality management company dedicated to delivering exceptional guest experiences across a broad portfolio of properties. Known for its commitment to excellence and innovation, Aimbridge encompasses a diverse range of hotel brands and unique hospitality offerings, positioning itself as an industry leader in operational quality and guest satisfaction. The company thrives on fostering a culture of outstanding service, teamwork, and continuous improvement, making it a sought-after employer in the hospitality sector. Within its expansive network, Aimbridge strives to balance both superior business performance and meaningful guest interactions, emphasizing the importance of leadership and hospitality expertise at every level of operation. The role of Front Desk Manager at Aimbridge Hospitality is integral to the seamless operation of the Front Office, serving as the crucial link between the guest experience and efficient hotel management. As the Front Desk Manager, you will be responsible for leading and coordinating the front desk team to deliver attentive, friendly, and efficient service that exceeds guest expectations. This position commands strong leadership skills and a customer service orientation to ensure the Front Office functions smoothly and professionally. You will actively contribute to maximizing room revenue and occupancy by managing rates and performing financial analysis, while maintaining high standards of service excellence. This role requires anticipating and resolving issues proactively to maintain operational efficiency and guest satisfaction. The ideal candidate will also motivate, coach, and guide Front Desk personnel, ensuring compliance with company policies and fostering a collaborative work environment. Effective communication skills are critical, as you will be a point of contact for both guests and employees, addressing concerns and facilitating a pleasant service atmosphere. Operational responsibilities include overseeing the daily activities of the Front Desk, managing guest check-ins and check-outs, handling reservations, and ensuring data accuracy within the property management system. Problem-solving is a daily requirement, necessitating calmness and objectivity during high-pressure situations to maintain excellent service quality. In addition to operational excellence, the Front Desk Manager plays an important role in supporting Aimbridge Hospitality’s strategic financial goals by implementing tactical initiatives to maximize revenue opportunities. A keen understanding of financial management tools and practices is essential. Aimbridge Hospitality offers a competitive salary along with overtime pay and a comprehensive benefits package designed to support employees' well-being and professional growth. Benefits include medical, dental, and vision coverage, disability income, life insurance, paid time off, employee assistance programs, and retirement plans. The team also offers innovative perks such as daily pay options, enhancing flexibility for employees. The position is based at the historic Queen Mary Hotel in Long Beach, California, a unique property rich in history and ambiance. The Queen Mary offers guests a distinctive lodging experience with its authentic 1930s atmosphere, original Art Deco artwork, and vintage nautical features. Beyond the hotel stay, guests enjoy a range of activities including historic tours, paranormal attractions, spa services, and diverse dining experiences. Working at the Queen Mary offers an opportunity to be part of a one-of-a-kind environment that combines heritage with modern hospitality practices. Joining Aimbridge Hospitality as a Front Desk Manager means becoming part of Evolution Hospitality, the lifestyle brand of Aimbridge that manages boutique, luxury, and lifestyle hotels and venues across North America. Evolution Hospitality values integrity, humility, and the continuous pursuit of personal and professional growth. Team members are encouraged to embrace challenges, contribute creatively, and deliver exceptional hospitality experiences. If you are a customer service professional with leadership acumen and a passion for enhancing guest satisfaction, this role offers a fulfilling career path within a vibrant and respected hospitality company.

• 5+ years of progressive experience in a hotel or related field with supervisory experience
• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience
• Proficient in Windows operating systems, spreadsheets, and word processing
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity
• Valid driver’s license from the applicable state