Front Desk Manager - Quick Hire!

Marriott International is a globally recognized hospitality leader known for its commitment to exceptional guest experiences and a diverse, inclusive workplace. Among its many prestigious brands, The St. Regis Atlanta stands out as a beacon of luxury and timeless elegance in the heart of Atlanta, Georgia. Located at 88 West Paces Ferry Road, this luxury hotel offers guests an exquisite blend of classic sophistication and modern sensibility, delivering impeccable service including their renowned signature Butler Service. The St. Regis brand has a storied history dating back to its inception by John Jacob Astor IV at the dawn of the twentieth century in New York City, and it continues to set the standard for bespoke, anticipatory guest services across more than 50 luxury properties worldwide. The St. Regis Atlanta is currently seeking a Full-Time Front Office Manager to join their dedicated team. This entry-level management position plays a pivotal role in managing and supporting the front office operations, which encompass Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams. As a Front Office Manager, you will be responsible for leading daily shift requirements to ensure both guest and employee satisfaction are upheld while achieving the financial and operational goals of the property. With a pay range of $25.02 to $31.73 per hour and eligibility for bonuses, this role offers a rewarding opportunity to develop leadership skills in a dynamic, high-end hospitality environment. In this role, you will utilize your interpersonal and communication skills to lead, influence, and inspire your team. Acting as a role model, you will uphold the highest standards of honesty, integrity, and customer service, fostering a positive work atmosphere based on mutual trust and respect. Your duties will include supporting various front office functions in the absence of other managers, handling employee questions, and participating in staff training and development initiatives. You will play an active role in resolving guest complaints and inquiries, ensuring excellent service delivery that exceeds expectations to build strong guest loyalty. Additionally, you will assist in financial and administrative tasks, including adherence to credit policies, maximizing room revenue through selling procedures, and supporting the department's operational budget targets. Your understanding of how front desk functions impact overall property financial goals will be critical in driving performance. Furthermore, you will be involved in employee performance appraisals, mentoring, and coaching to enhance team capabilities and morale. As part of your responsibilities, you will also oversee the implementation of customer recognition programs, monitor guest feedback, and ensure staff are equipped with the necessary resources and uniforms. Your insights and leadership will contribute to maintaining the impeccable reputation of The St. Regis Atlanta as a luxury destination committed to timeless glamour and exceptional customer experiences. This position is ideal for candidates with a high school diploma or GED plus at least one year of experience in guest services or front desk roles, or for those with a relevant two-year degree in hospitality management or business administration seeking to launch their career in hotel management. Marriott International champions diversity and equal opportunity, fostering an inclusive environment where every associate can thrive. Join The St. Regis Atlanta and be part of a prestigious brand where you can do your best work, find your purpose, belong to a global team, and become the best version of yourself.

• High school diploma or GED
• 1 year experience in guest services, front desk, or related area
• Or 2-year degree from accredited university in hospitality or related major
• Ability to lead and influence others
• Excellent communication skills
• Strong problem-solving abilities
• Commitment to exceptional customer service
• Availability for full-time schedule