Front Desk Guest Manager-Quick Hire! Position in Raleigh,NC,USA

Concord Hospitality is a distinguished hospitality company known for its commitment to delivering exceptional guest experiences and fostering a positive work environment. Specializing primarily in hotel operations, Concord Hospitality prides itself on a culture grounded in five cornerstones: Quality, Integrity, Community, Profitability, and FUN. These values shape every aspect of the company's approach to business and employee engagement, making it a highly respected and sought-after employer in the hospitality industry. With a strong emphasis on associate well-being and career growth, Concord Hospitality offers a workplace where employees are supported, valued, and given the tools to succeed. Their dedication to inclusivity and diversity promotes a "Great Place to Work for All," fostering an environment where each team member can thrive professionally and personally. The Front Desk/Guest Care Manager role at Concord Hospitality plays a crucial part in maintaining the company’s high standards of service and operational efficiency. This leadership position is designed for proactive individuals who are passionate about hospitality and capable of motivating their teams to exceed guest expectations consistently. As a Front Desk/Guest Care Manager, you will be responsible for overseeing the front desk operations, ensuring the implementation of brand and company standards, and addressing guest concerns promptly and effectively. In this role, you will lead and inspire the front desk team, ensuring they are thoroughly trained in guest service excellence, financial controls, and hotel procedures. You will act as a manager on duty when required, representing the hotel’s values and standards. The position offers an excellent opportunity to collaborate closely with the General Manager and Sales team to support revenue strategies, contribute to financial reporting, and assist with budgeting and revenue management initiatives. Concord Hospitality values leaders who foster a positive work environment, emphasizing teamwork, respect, and professional growth. As such, the Front Desk/Guest Care Manager will actively recruit, train, and develop associates, ensuring compliance with human resource policies, labor regulations, and documentation requirements. Safety, security, and property maintenance are also vital aspects of the role, ensuring guests and employees experience a secure and well-maintained environment. This role is tailored for those looking to advance their career in hospitality management, as Concord Hospitality has a strong track record of promoting front office leaders to Assistant General Manager positions within a few years. With comprehensive benefits including medical, dental, vision, life, and disability insurance, a 401(k) plan with company match, tuition assistance, discounted hotel stays, and robust training and development programs, Concord Hospitality equips its associates with valuable resources to grow both personally and professionally. Joining Concord Hospitality means becoming part of a dedicated team that is passionate about inspiring greatness in others, creating a supportive workplace culture, and leading with integrity, respect, and care. The company’s inclusive and supportive environment ensures that every associate has the opportunity to reach their full potential, making it a rewarding place to build a long-term career in hospitality management.

• Education level not specified
• Previous supervisory or management experience in front office or guest services
• Strong leadership and training skills
• Knowledge of financial procedures and hotel operations
• Excellent communication skills
• Ability to create a guest-first and associate-first culture