Front Desk Agent/Sheraton Suites Wilmington - Quick Hire!

This job opening is at a reputable hotel or resort that prides itself on delivering exceptional hospitality and memorable guest experiences. As a front-line representative of the establishment, the Front Desk Agent plays a crucial role in shaping the first impression that guests and clients have when they arrive. The hotel or resort focuses on providing comprehensive services that enhance the comfort and satisfaction of all visitors, ranging from check-in and check-out procedures to offering information on amenities and local attractions. Utilizing advanced reservation management systems and maintaining effective communication across departments, the establishment ensures seamless daily operations and guest satisfaction. The Front Desk Agent position is typically offered as a full-time role with a competitive starting wage of $18.00 per hour. Compensation includes a variety of benefits such as health, dental, and vision insurances, disability insurance, supplemental life insurance, identity theft protection, flexible spending accounts, a 401(k) retirement plan with company match, paid time off including vacation and holidays, access to an employee assistance program, and exclusive hotel discounts within the company's portfolio. Part-time benefits may also be available depending on the location. In this role, the Front Desk Agent is the cornerstone of the guest experience, responsible for welcoming guests warmly and professionally, confirming reservations accurately, and assisting with the check-in and check-out processes. The agent handles payment processing with careful attention to detail, verifies billing accuracy, and addresses any payment-related concerns promptly. Equally important is managing phone and email communication, ensuring all inquiries and requests are addressed efficiently and with excellent customer service. Additionally, this position requires adept management of reservation systems including handling cancellations, modifications, and maintaining accurate records. The agent supports guest services by attending to special requests, providing local recommendations, and resolving complaints in a timely and courteous manner. Administrative responsibilities include managing mail, organizing files, maintaining visitor logs, and keeping the front desk area clean and presentable. Security is a vital aspect of the role, involving monitoring premises access, issuing visitor passes, and collaborating with security personnel as needed. Cash handling requires accuracy and integrity, with the agent responsible for maintaining an organized cash drawer and reconciling transactions at shift end. Due to the dynamic nature of front desk operations, strong multitasking capabilities are essential to manage the various duties simultaneously without compromising service quality. The Front Desk Agent is also expected to work collaboratively with other departments such as housekeeping, maintenance, and management to ensure smooth operations and to assist effectively during emergency situations, following established safety protocols and providing support to guests and staff. These responsibilities contribute significantly to creating a welcoming and safe environment that promotes guest satisfaction and loyalty.

• High school education or equivalent experience
• ability to operate computers, calculators, and office equipment
• excellent communication skills
• ability to manage multiple tasks efficiently
• ability to maintain professionalism under stress
• knowledge of basic accounting and billing procedures
• familiarity with emergency response protocols
• ability to handle cash accurately
• willingness to follow safety and security guidelines