Front Desk Agent/Concierge - Apply Now!

HarbourView Inn is an esteemed AAA Four Diamond hotel located in the heart of downtown Charleston, South Carolina, near the picturesque Waterfront Park. This gracious destination features 52 beautifully appointed hotel rooms, each equipped with brand new armoires, modern tile bathrooms, glass showers, and private outdoor balconies that offer scenic views of Concord Street. The inn combines Southern-style charm and hospitality with modern amenities, creating an inviting atmosphere that appeals to both leisure and business travelers alike. Guests at the HarbourView Inn enjoy a unique blend of comfort and convenience, including complimentary dining experiences and enhanced beverage offerings, as well as access to nearby attractions and local restaurants, further enriching their stay. The hotel’s prime location offers guests unparalleled access to Charleston’s cultural, dining, and shopping scenes, making it an ideal choice for visitors seeking an authentic Southern experience. Free downtown parking is available for guests, enhancing accessibility in the bustling city center. For employees, the inn provides medical benefits and a supportive work environment that encourages professional growth and exceptional service standards. The HarbourView Inn is currently seeking a dedicated and experienced Guest Services Agent / Concierge to join its front desk team on a full-time basis. The position offers a competitive wage of $16.00 per hour and requires flexibility to work evenings, holidays, and weekends, ensuring guests receive top-tier service at all times. As a respected member of the hospitality team, the Guest Services Agent / Concierge is responsible for delivering superior customer service from the moment guests check-in until their departure. This multifaceted role involves managing guest registrations and check-outs efficiently and professionally, answering phone calls promptly with accurate and helpful information, and providing concierge services that include organizing arrangements for dining, entertainment, local tours, transportation, and other guest needs. The ideal candidate will possess prior hotel experience and a strong knowledge of Charleston’s attractions and dining options, enabling them to enrich the guest experience with personalized recommendations and thoughtful assistance. Beyond customer interaction, the Guest Services Agent / Concierge is responsible for administrative and operational functions such as performing pre-assignments of hotel rooms, handling cash and credit transactions while balancing the daily shift bank, ensuring compliance with credit policies, and managing lost and found items with thorough documentation. The role also demands maintaining strict adherence to the hotel’s key control policies, staying knowledgeable about fire and emergency procedures, and actively participating in monthly department meetings. Effective communication across departments such as Sales, Housekeeping, Bell Staff, and Valet is essential to ensure seamless service coordination and excellence in guest satisfaction. This role is vital in portraying the HarbourView Inn’s commitment to quality, professionalism, and hospitality excellence, creating memorable guest experiences that uphold the hotel’s prestigious reputation. The work environment is typically moderate in noise level and requires employees to be physically active, including standing, walking, and occasional lifting. Overall, the Guest Services Agent / Concierge plays a key role in exemplifying the HarbourView Inn’s values through attentive service and operational efficiency, contributing directly to the hotel’s continued success and guest loyalty.

• High school diploma or general education degree (GED)
• six months to one year related experience or training
• willingness to work weekends, evenings, and holidays
• prior hotel experience preferred
• knowledge of Charleston attractions and restaurants
• ability to operate Property Management System and PBX systems
• ability to balance daily shift bank accurately
• ability to stand, walk, talk, hear regularly
• occasional lifting up to 25 pounds
• ability to maintain professional appearance and hygiene
• strong interpersonal and communication skills