Front Desk Agent - Starting At $18.25 - Apply Now!

This position is open within a reputable hospitality establishment focused on delivering superior guest experiences. The company is a well-regarded hotel known for its commitment to hospitality and guest satisfaction. This organization prides itself on maintaining high standards of service and ensuring that every guest encounter is professional, courteous, and efficient. The role of Front Desk Agent is a pivotal one within this structure, as it directly represents the face of the hotel to its guests. As such, the company expects every Front Desk Agent to uphold the highest hospitality standards by engaging warmly with guests, anticipating their needs, and providing attentive service throughout their stay. The hotel ensures a welcoming environment through consistent training and support for its employees, fostering a culture that values teamwork, integrity, and excellence. The Front Desk Agent position is a full-time role with an hourly pay rate starting at $18.25, offering a competitive wage within the hospitality industry. This role requires a professional who can accurately manage daily accounting procedures, including balancing cash, checks, and credit card transactions during shifts. Proficiency in handling the Property Management System and PBX operations is essential for effective communication and guest services. The Front Desk Agent is expected to efficiently conduct guest registration and check-out processes, handle mail and message services, and provide detailed information about the hotel and its surroundings, including local attractions and events. Additionally, this role entails ensuring compliance with credit policies, key control policies, and emergency protocols. The agent will be responsible for conducting pre-assignment of rooms to accommodate VIP guests, repeat visitors, and special requests, thereby personalizing the guest experience. Beyond these administrative duties, the role demands a proactive approach to guest interaction, asking the guest's surname, maintaining eye contact, and engaging in polite conversation to create a lasting positive impression. The Front Desk Agent also plays a critical role in coordinating with other hotel departments to optimize guest satisfaction and operational efficiency. In this dynamic position, excellent communication skills, problem-solving capabilities, and an ability to multitask effectively are prerequisites. The agent must also be physically capable of standing and walking for the duration of the shift and occasionally lifting or moving up to 25 pounds. This role offers an excellent opportunity to build a career in hospitality with a company that values employee contribution and provides ongoing support for professional growth. The Front Desk Agent not only serves as the essential link between the hotel and its guests but also contributes significantly to the overall atmosphere and success of the establishment.

• High school diploma or equivalent
• six months to one-year related experience and/or training
• ability to operate the Property Management System and PBX system
• must be able to balance the daily shift bank accurately
• must be physically capable of standing and walking during shift
• able to occasionally lift and/or move up to 25 pounds
• strong communication skills