Front Desk Agent-Quick Hire!|Albany,NY,USA,NY|HEI Hotels And Resorts

Hyatt Place Albany, which opened its doors in September 2023, is a prominent hotel located in downtown Albany along the picturesque Hudson River. Conveniently accessible via several CDTA bus routes and surrounded by an array of dining and entertainment options, the hotel offers guests an exceptional experience filled with comfort, convenience, and a welcoming atmosphere. As part of the reputable HEI Hotels and Resorts family, one of the largest hotel management companies in the United States, Hyatt Place Albany embodies the HEI Loves culture, where team members are valued, supported, and celebrated. HEI's commitment to its associates includes offering competitive compensation, comprehensive benefits, and paid time off programs designed to promote work-life balance and employee satisfaction. Additional perks include health and wellness packages, strong retirement plans, travel benefits, and various product and service discounts, emphasizing the company’s dedication to overall associate well-being and professional growth. Importantly, HEI Hotels and Resorts fosters a diverse and inclusive workplace, encouraging applicants who may not meet every qualification but are enthusiastic about the position to apply. Military experience is also recognized and highly valued within the company, reflecting an inclusive hiring approach that widens opportunities beyond traditional hiring criteria. The role being offered is that of a Front Desk Agent, a vital position within the Hyatt Place Albany team that directly impacts guests’ first and lasting impressions. In this position, you will be responsible for assisting guests during arrival and departure, ensuring their experiences are positive, smooth, and enjoyable. The Front Desk Agent serves as the friendly face of the hotel, providing warm welcomes, handling guest registrations, answering inquiries about hotel amenities and local attractions, and managing a variety of payment methods including credit cards, cash, and vouchers. Managing guest complaints with tact, patience, and professional judgment is a critical aspect of the role, requiring strong communication skills and problem-solving abilities to resolve conflicts effectively. The position demands vigilance and calmness during both routine operations and emergency situations, as well as compliance with attendance standards and collaboration with colleagues. This hourly role offers a competitive wage of $19.60 and includes eligibility for numerous benefits, though it is not tipped or service charge eligible. By joining this team, you become part of a work environment that values respect, mutual support, and generosity — a place where you can thrive personally and professionally while contributing to an exceptional guest experience consistently.

• high school diploma or equivalent
• ability to work flexible hours including evenings, weekends and holidays
• strong customer service skills
• basic math skills
• effective communication skills
• ability to use computer systems and technology
• dependable and punctual
• ability to handle cash transactions responsibly
• ability to remain calm under pressure
• physical ability to stand and move around for extended periods
• prior experience in hotel or customer service preferred