Front Desk Agent - Quick Hire!

The Ritz-Carlton Residences Waikiki Beach, located at 383 Kalaimoku Street in the heart of Waikiki, Hawaii, is renowned for delivering unparalleled luxury and sophisticated hospitality to its guests. As part of the globally acclaimed Ritz-Carlton brand under Marriott International, this establishment exemplifies the highest standards of guest service and comfort in one of the world’s premier vacation destinations. With more than 100 award-winning hotels worldwide, the Ritz-Carlton brand is synonymous with elegance, exceptional care, and memorable experiences that guests cherish long after their stay. This aligns with Marriott International’s commitment to diversity, equal opportunity, and creating an inclusive environment where associates feel valued and empowered to deliver the very best in hospitality. The role offered at The Ritz-Carlton Residences Waikiki Beach is a full-time, non-management position within the Rooms & Guest Services Operations category. You will be paid a competitive hourly wage of $34.15. This role is pivotal in maintaining the seamless front desk operations that assure guest satisfaction and uphold the celebrated "Gold Standards" of The Ritz-Carlton. Your daily functions will be essential in creating exceptional experiences for every guest, inspired by the brand's service credo and commitment to excellence. As a room attendant team member responsible for guest check-ins and check-outs, your duties will include processing guest arrivals by confirming reservations, assigning rooms, and issuing room keys. You will manage all payment transactions accurately, including charges for lodging, cash payments, checks, and credit or debit card payments. Handling guest inquiries, requests, and issues with professionalism and promptness will be a significant part of your responsibilities. Working closely with housekeeping to ensure rooms are impeccably prepared for new guests is another vital aspect of the role. Additionally, you will communicate parking procedures to guests and visitors, coordinate with bell services personnel as needed, and provide guests with information about hotel amenities and local attractions to enhance their stay. Preparing accurate daily reports on guest arrivals and departures, balancing cash drawers at the beginning and end of shifts, and following company policies for safety, security, and confidentiality are also critical functions of this position. Beyond technical skills, the role demands professionalism in appearance, excellent communication using clear and courteous language, and the ability to cultivate positive relationships with team members. The physical component involves occasional standing, walking, or sitting for extended periods and handling objects weighing up to 10 pounds. The Ritz-Carlton promises employees opportunities for growth, pride in their work, and being part of an extraordinary global team where unique cultures, talents, and experiences come together to achieve collective success. By joining this esteemed brand, you embark on a career path marked by luxury hospitality experience and personal development, aligned with Marriott International’s robust portfolio of premier brands.

• High school diploma or equivalent
• No prior related work experience required
• No supervisory experience required
• Ability to stand, sit or walk for extended periods
• Ability to move, lift, push, pull or carry objects up to 10 pounds
• Willingness to adhere to company policies and procedures
• Must maintain a professional appearance and demeanor