Front Desk Agent - Pittsburgh, PA

Concord Hospitality is a renowned company specializing in hospitality management with a strong commitment to delivering exceptional guest experiences. As a respected operator in the hotel industry, Concord Hospitality focuses on creating an inclusive and respectful work culture that values every employee and encourages professional growth. The company is known for its dedication to quality, integrity, community involvement, profitability, and fostering a fun and engaging work environment. With a variety of programs designed to support associates' development and well-being, Concord Hospitality stands out as an employer of choice for those passionate about hospitality and guest service. The Front Desk Clerk or Guest Services Clerk position at Concord Hospitality is a critical role centered on providing outstanding hospitality to guests at the hotel front desk, often considered the hub of guest interaction. This role demands individuals with open availability who possess a genuine passion for serving others and an ability to engage positively with guests. The successful candidate will be proactive, responsive, and caring, striving to ensure that every guest receives a memorable and pleasant experience from the moment they arrive until their departure. This position offers the ideal opportunity for those who enjoy dynamic environments, have a winning personality, and take on responsibilities seriously. In this position, the Front Desk Clerk acts as the first point of contact for guests, managing check-ins and check-outs efficiently while maintaining a cordial and professional demeanor. The role involves handling guest inquiries, resolving issues promptly, processing payments, and coordinating communication between various hotel departments to enhance guest satisfaction. Concord Hospitality emphasizes integrity and a high level of service, expecting team members at the front desk to uphold these standards at all times. Employees at Concord Hospitality benefit from a competitive pay package and comprehensive benefits for full-time associates, including multiple medical plan options, dental, vision, prescription discounts, and a 401K retirement program featuring company contributions that enhance long-term financial security. Additional perks include a complimentary hotel room night program offering seven free nights annually, group life insurance equivalent to the employee's salary, and voluntary short and long-term disability coverage. The company also provides valuable discounts such as savings on Verizon Wireless billing. Concord Hospitality invests heavily in associate development through classroom training sessions and an online Learning Management System (LMS), as well as educational assistance programs in partnership with the University of Phoenix, enabling employees to pursue hospitality-related courses with tuition discounts. This demonstrates the company's commitment to supporting employee career advancement and learning. Cultural values play a significant role at Concord Hospitality, with the company embracing its five key cornerstones: Quality, Integrity, Community, Profitability, and Fun. This strong foundation fosters a workplace where associates feel valued and supported, contributing to a positive and enjoyable working atmosphere. The company actively engages employees with various on-property activities designed to boost morale and demonstrate care for their workforce. If you are seeking a vibrant workplace where you can grow professionally, be part of a supportive team, and develop your hospitality talents within a company that values and invests in its people, this Front Desk Clerk role at Concord Hospitality offers an excellent opportunity to do so.

• Open availability
• Passion to serve others
• High sense of responsibility
• Excellent communication skills
• Ability to handle guest concerns professionally
• Knowledge of cash handling procedures
• Ability to work in a fast-paced environment
• Commitment to providing high levels of hospitality and service