Front Desk Agent/ Guest Services Rep-Quick Hire!-Columbia,SC,USA,SC

Hampton Inn Columbia Northeast - Fort Jackson Area is a prominent hotel located at 1551 Barbara Dr., Columbia, SC 29223. This hotel is part of the prestigious Maya Hotels family, a leading name in the hospitality industry dedicated to delivering exceptional guest experiences. Maya Hotels represents several outstanding hotel brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Known for its commitment to excellence and a friendly, welcoming atmosphere, Maya Hotels sets itself apart by fostering a culture of high-quality service and employee growth. The Hampton Inn location in Columbia perfectly combines comfort, excellent service, and convenient access to local attractions, making it an ideal place for guests to stay whether they are traveling for business or leisure. The Front Desk Agent / Guest Service Representative role at Hampton Inn Columbia Northeast offers a dynamic and rewarding opportunity for professionals passionate about hospitality. As the first point of contact for guests, this position plays a critical role in creating a welcoming and memorable experience through warm greetings, efficient service, and professional handling of guest needs. This full-time employment opportunity includes competitive salary and performance-based bonuses, with additional benefits such as medical, dental, and vision insurance, life insurance coverage, a 401K retirement plan with employer contributions, paid time off, and employee perks like hotel discounts and referral programs. Candidates get the chance to work with ten well-respected hotel brands under Maya Hotels, allowing for significant career growth within a supportive and friendly work environment. The role requires someone who thrives in a fast-paced setting and is adept at multitasking to manage front desk operations effectively. Duties range from greeting guests upon arrival, managing hotel reservations, handling inquiries and complaints, to collaborating with other hotel departments to ensure seamless service delivery. Essential tasks also involve administrative responsibilities, including maintaining organized desk space, handling cash transactions, completing daily reports, ensuring safety and security protocols, and participating in ongoing training programs. This position demands strong communication skills, attention to detail, problem-solving abilities, and proficiency with hotel reservation software and basic accounting principles. Physical requirements include standing for extended periods and handling luggage or office equipment as needed. Working flexible shifts, including evenings, weekends, and holidays, is part of this role. Joining Maya Hotels as a Front Desk Agent means becoming part of a professional team dedicated to hospitality excellence. The company values diversity and provides reasonable accommodations for qualified individuals with disabilities. The environment encourages continuous learning and the development of new skills, making this an excellent career pathway for customer service-oriented individuals looking to grow within the vibrant hospitality industry.

• High school diploma or equivalent
• Previous experience in customer service, hospitality, or hotel front desk operations preferred
• Strong interpersonal and verbal communication skills
• Ability to think quickly and resolve guest issues efficiently
• Ability to work accurately and efficiently in a fast-paced environment
• Proficiency in computer systems, hotel reservation software, and basic accounting principles
• Familiarity with handling payments, processing transactions, and balancing a cash drawer
• Ability to work various shifts including evenings, weekends, and holidays
• Ability to stand for extended periods of time
• Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage
• Ability lifting items up to 25lbs as needed