Work in Charleston,SC,USA:Front Desk Manager-Quick Hire! | Hiring

Meeting Street Inn is a distinguished boutique hotel located in the heart of Charleston, South Carolina. Known for its rich history, elegant accommodations, and personalized service, this establishment prides itself on creating a welcoming atmosphere where guests can experience the charm and hospitality that Charleston is famous for. Meeting Street Inn combines historic architecture with modern amenities, providing guests with an exceptional stay marked by comfort and attention to detail. The hotel features beautifully appointed guest rooms, unique event spaces, and is ideally situated close to the city's top attractions, dining, and cultural experiences. This blend of classic Southern charm and contemporary service makes Meeting Street Inn a standout destination for both leisure and business travelers. The Front Office Manager at Meeting Street Inn plays a critical leadership role in ensuring that the hotel’s front desk and guest service operations are executed with the highest standards of quality and professionalism. Reporting directly to the Director of Operations and the General Manager, the Front Office Manager oversees the Front Desk team, including Guest Service Agents, Night Auditors, and PBX operators. This position requires a seasoned professional well-versed in front office operations, capable of assisting staff with guest concerns and ensuring outstanding customer service. The Front Office Manager also serves as a Manager on Duty during select shifts, representing the hotel management on-site. The role involves managing staff schedules, organizing training programs, maintaining inventory supplies, enforcing hotel policies, and acting as a liaison between the front office and other departments such as Reservations and Sales. The manager is also responsible for handling guest complaints diplomatically, ensuring safety and security measures are followed, and conducting property walkthroughs twice daily to maintain the highest standards of cleanliness and service. This role demands excellent communication, organizational skills, and the ability to remain calm and decisive in a fast-paced and sometimes high-pressure environment. The position requires standing for long periods and working flexible schedules that may include nights, weekends, and holidays. Meeting Street Inn values leaders who inspire their team, deliver exceptional guest experiences, and contribute to the overall success and reputation of the property, making this a rewarding career opportunity for an experienced hospitality professional seeking to make a significant impact.

• High school diploma or equivalent
• Minimum 3 years experience in front office operations, including supervisory or managerial roles
• Experience with front office accounting practices
• Proficiency in Microsoft Office applications
• Strong leadership and communication skills
• Ability to handle guest complaints professionally
• Capability to manage staff schedules and training programs
• Ability to stand for long periods
• Flexibility to work varied shifts including nights, weekends, and holidays
• Knowledge of safety and emergency procedures
• Excellent organizational and problem-solving abilities
• Ability to work effectively under pressure
• Must be able to interact professionally with local safety and emergency agencies