Front Desk Agent

The hiring establishment is a renowned international hotel, recognized for its exceptional guest service and commitment to providing comfortable and memorable stays. As a leading player in the hospitality industry, this hotel brand operates globally with a variety of hotel properties ranging from luxury to more budget-friendly options, catering to a diverse clientele including business travelers, families, and tourists. Known for its strong emphasis on customer satisfaction, modern amenities, and seamless guest experiences, the hotel continually strives to exceed guest expectations through its professional and dedicated staff. The employment opportunity available is for the role of a Front Desk Agent, a pivotal position within the hotel's operations. This position is typically full-time and offers a competitive salary commensurate with experience and industry standards. The Front Desk Agent acts as the first point of contact for guests, embodying the hotel's values through warm, knowledgeable, and professional service. This role requires an individual who can efficiently manage the check-in and check-out processes while ensuring guests feel welcomed, informed, and cared for throughout their stay. The ideal candidate should take pride in representing the hotel positively and be adept at handling guest inquiries, providing accurate information on hotel services, and paying close attention to guest preferences and needs. Beyond the administrative responsibilities, the Front Desk Agent is also a key player in enhancing revenue through strategic up-selling of rooms and services when appropriate. This role demands multitasking skills, strong communication abilities, and a customer-centric approach, along with an understanding of the importance of accurate financial transactions including handling cash and credit card payments securely. The candidate must adhere strictly to local legislative requirements related to guest identification and hotel safety protocols, taking immediate action in reporting any health and safety incidents or security concerns. Technological proficiency is essential in this role, with tasks involving the use of various office equipment such as copiers, fax machines, and scanners, as well as Microsoft Office suite applications. Moreover, familiarity with specialized hotel management systems is required to maintain guest records, track preferences, and process transactions efficiently. The Front Desk Agent plays an instrumental role in ensuring a positive and smooth guest experience, contributing directly to the hotel's reputation and success. They act swiftly and professionally to resolve any guest complaints or issues, applying appropriate service recovery techniques to uphold high standards of customer service. This position offers an enriching work environment in an internationally recognized hotel brand where the candidate can develop valuable skills in hospitality management, customer service, and operational efficiency.

• High school diploma or equivalent
• Previous experience in a customer service or front desk role preferred
• Proficiency in Microsoft Office Suite
• Ability to use hotel management systems
• Basic cash handling skills
• Knowledge of local legislative requirements on guest identification
• Strong communication skills
• Ability to work flexible shifts including weekends and holidays